Back Office Technician

Acuity Eye Group•Pasadena, CA

About The Position

The Back Office Technician performs patient care, office, and laboratory duties in an ophthalmic clinic. The role prepares patients for examinations and assists doctors and other optical professionals with treatment. The technician documents patient concerns and health information, performs ophthalmic tests and procedures, administers topical and dilation medications, and provides patient instructions and education. The position also supports exam-room readiness, patient flow, recordkeeping, and compliance with applicable regulations and company policies. In some clinics, the technician may drive patients in a company-provided vehicle. The employee must not engage in activities prohibited by law as the practice of ophthalmology or interfere with the clinician-patient relationship; clinicians retain sole responsibility for professional services.

Requirements

High school education, GED, or equivalent.
Valid driver’s license and automobile insurance.
Ability to travel to other clinics as assigned.
Teamwork and excellent oral and written communication and interpersonal skills.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or community members.
Ability to draw valid conclusions, use sound judgment, make decisions under pressure, and apply policies and procedures.
Professional and respectful conduct.
Detail-oriented, organized, process-focused, proactive, self-motivated, and customer-service focused approach; problem-solving ability.
Ability to make timely, accurate decisions based on available information, which may be vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to clinic success.
Ability to sit, stand, walk, handle or feel, reach with hands and arms, see, talk, and hear; frequently lift or carry materials typically weighing less than 20 pounds; occasionally stoop, kneel, bend, or crouch; and use finger dexterity to operate standard office equipment.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification.
Certified Ophthalmic Assistant certification.

Responsibilities

Create a positive, professional environment and prepare patients for treatment; assist doctors.
Collect and document patients’ chief complaints, verify ocular and medical histories, document medications, and obtain signed consents.
Perform refractions and visual acuity assessments; conduct intraocular pressure tests using a Tonopen; take fundus photos; and administer visual field tests.
Perform fluorescein angiography and indocyanine green angiography procedures.
Administer topical ophthalmic and dilation medications.
Keep examination rooms clean, sterile, and stocked.
Provide written instructions or patient education materials and ensure patients understand them.
Accurately document and summarize ocular examinations while maintaining patient flow and communicating appointment status.
File patient forms and update information in the CareCoud/EMR system.
Travel to other clinics as assigned and, in some clinics, drive patients in a company-provided vehicle.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timelines, and issues.
Comply with applicable state, federal, and other regulations and company policies and practices.
Perform other duties assigned by management.