Manager, Regional Training Partner-Field Based, St. Louis or Chicago

Panera Bread•Saint Louis, LA

9d•$86,033 - $103,239•Onsite

About The Position

The Regional Training Partner (RTP) is a subject matter expert in the expectations and measures of success for certified training environments. Supporting one region/RVP, the RTP reports to the Sr Manager, Field Training and provides leadership and accountability for executing learning processes and programs. The role ensures the integrity and quality of certified training environments, assesses learning execution in the market, coaches and validates the retail learning journey, and influences a self-sustained culture of learning to enable best-in-class operations. This field-based position supports the St. Louis region. Candidates must be based in the St. Louis area and live within the region supported. The role involves travel to cafes and may require overnight and out-of-state travel to reach locations.

Requirements

Experience as a Talent Development or Operations manager at a TGM or multi-unit level.
Five or more years of talent development or training experience; service or hospitality industry experience is preferred.
Ability to work independently and make decisions autonomously.
Outstanding interpersonal skills.
Outstanding oral communication skills, particularly presentation skills, and written communication skills.
High energy, flexibility, and ability to travel.
Highly collaborative spirit and ability to work effectively with diverse groups across organizational levels and departments.
Experience and success implementing processes and programs from introduction through realization.
Excellent execution and follow-up skills.
Experience presenting to groups and developing business strategies to expand current services and identify new opportunities.
Basic computer skills, including MS Office: Outlook, PowerPoint, Excel, and Word.
Must be based in the St. Louis area and live within the region supported.

Nice To Haves

Five or more years of talent development or training experience in the service or hospitality industry.

Responsibilities

Maintain the integrity and quality of high-performing certified training environments and certified TGMs/TOPs through regular analysis and touchpoints, development calls, and in-person onboarding and coaching for new TGMs/TOPs through their first MIT.
Maintain the in-market training ecosystem and validate that field training infrastructure is in place and roles are being executed as designed; partner with DROs and the RVP to address execution gaps.
Visit training environments to assess training integrity, environment quality, and adherence to brand standards, and partner with TOP/DRO to diagnose and prescribe solutions for operational gaps.
Evaluate and sign off on proposed new training environments and recertify or decertify environments as appropriate.
Monitor market and regional training execution; share insights and recommendations with GMs and DROs and share feedback and trends with Sr. Manager, Divisional Training Partners for divisional and enterprise visibility and analysis.
Validate that training for key initiatives is executed as designed; the specific role may vary by initiative.