Manager, Regional Training Partner

Panera Bread•Saint Louis, LA

6d•$86,033 - $104,943

About The Position

The Regional Training Partner (RTP) is a subject matter expert in the expectations and measures of success for certified training environments. Supporting one region/RVP, the RTP provides leadership and accountability for executing learning processes and programs, while ensuring the integrity and quality of certified training environments. The role analyzes and assesses learning execution in its markets, coaches and validates the retail learning journey, and helps foster a self-sustained learning culture that enables best-in-class operations. This position supports California, and candidates must be based in California. The role reports to the Sr Manager, Field Training, has no direct reports, and involves approximately 75% travel to cafes, including overnight and out-of-state travel when needed. The work week may include nights and weekends.

Requirements

Experience as a Talent Development or Operations manager at a TGM or multi-unit level.
At least 5 years of talent development or training experience.
Ability to work independently and make decisions autonomously.
Outstanding interpersonal skills.
Outstanding oral communication skills, particularly presentation skills, and strong written communication skills.
High energy, flexibility, and ability to travel.
Highly collaborative spirit and ability to work effectively with diverse groups and organizational levels and departments.
Experience and success implementing processes and programs from introduction through realization.
Excellent execution and follow-up skills.
Experience presenting to groups and developing business strategies to expand current services and identify new opportunities.
Basic computer skills, including MS Office: Outlook, PowerPoint, Excel, and Word.
Must be based in California and live within the region the role supports.

Nice To Haves

Talent development or training experience in the service or hospitality industry.

Responsibilities

Maintain the integrity and quality of high-performing certified training environments and certified TGMs/TOPs.
Prepare TGMs/TOPs to execute with integrity through regular analysis and touchpoints, development calls, and in-person onboarding for new TGMs/TOPs, including guided support and coaching through their first MIT.
Maintain the integrity and quality of the in-market training ecosystem and validate that field training infrastructure is in place and that roles are executed as designed (TGM/TOP, AGM/Market Lead, and Team Lead).
Partner with DROs and the RVP to address execution gaps.
Visit high-impact training environments to assess training integrity, environment quality, and adherence to brand standards.
Partner with TOP/DRO to diagnose gaps identified during visits and prescribe solutions.
Evaluate and sign off on new training environments proposed by the Director, Retail Operations (DRO) and approved by the RVP; recertify or decertify environments as appropriate.
Monitor market and regional training execution and share insights and recommendations with GMs and DROs to bridge gaps.
Share feedback and trends with Sr. Manager, Divisional Training Partners for divisional and enterprise visibility and analysis.
Validate that training for key initiatives is executed as designed; the specific role varies by initiative.