Regional Training Administrator

BuiltOps•Austin, TX

6d•Onsite

About The Position

The Regional Training Administrator runs Train America’s Austin training site day to day and serves as a primary contact for students, instructors, and the training center partner. Working alongside leadership in the Austin office, the administrator helps establish operational procedures and a playbook for future sites. As Train America expands, the role may grow to oversee regional site operations and site administrators. The role coordinates training schedules and student readiness, manages site communications and training-day logistics, supports students after training, and maintains the partnership with the training center. It also involves onboarding instructors, creating photo and video content and social media posts, managing registrations and reporting through the learning management platform and other systems, and documenting and improving site processes using AI agents. The administrator partners with leadership on hiring and training administrators for new sites and reports on site performance and improvements. The position is based on-site in the Austin area (Del Valle), at the Train America office and partner training center. The schedule includes weekdays, occasional Saturdays, and on-call coverage; details are discussed during the interview. Travel is expected to be minimal initially, with occasional travel to other sites as the organization grows.

Requirements

Proven experience running day-to-day operations and managing people in operations, program coordination, or site management.
Demonstrated customer focus and a record of driving student, customer, and instructor satisfaction.
Ability to work in an early-stage, zero-to-one environment and design new systems and processes.
Degree or equivalent experience.
Outstanding organizational skills and a record of managing schedules and many moving parts.
Excellent written and verbal communication, including a warm, professional phone manner.
Comfort learning new software.
Comfort using AI tools and agents to get work done.
Experience writing procedures, checklists, or training materials.
Based in Austin, Texas, and able to work on-site weekdays, occasional Saturdays, and on-call coverage.

Nice To Haves

Five years of relevant experience is preferred.
Experience creating photo, video, or social media content; candidates without prior experience should be comfortable learning and owning this work.
Experience with a learning management or registration platform such as Arlo or similar.
Experience leading people or projects.
Experience in education, the trades, or workforce development.
Experience working with young adults or transitioning military.

Responsibilities

Maintain the training schedule and coordinate it with instructors and the training center partner.
Prepare students for training, including registration, communications, and information about what to expect.
Manage the inbox and phone line, responding to questions and handling cancellations and rescheduling before trainings.
Run on-site training days, including student check-ins, attendance, and day-of logistics.
Follow up with students after training and help them stay on track toward graduation and career placement.
Serve as the day-to-day contact for the training center partner, coordinating schedules and space readiness and resolving issues quickly.
Onboard instructors before new courses and sessions by coordinating schedules, materials, site walkthroughs, and software access.
Capture photos and video of courses and training days.
Create and post social media content and share student stories.
Use the learning management platform and other systems for registrations, course listings, and reporting, with potential to take on system administration.
Draft and maintain procedures, checklists, and phone and email scripts for site administrators in line with company policies.
Use AI agents to run, document, and continuously improve site processes and systems.
Partner with leadership to recruit, onboard, and train site administrators as new sites open.
Report on site metrics and recommend improvements.
Promote a performance-oriented culture as an Ideal Team Player who is Hungry, Humble, and Smart.