Training Administrator

HomeServices of America•Madison, WI

About The Position

The Training Administrator administers, organizes, and conducts company training programs covering company forms, processes, marketing services, and technology applications for agents, managers, and employees. The role develops and delivers training for new and existing real estate agents and staff, researches and recommends training programs, and serves as a technical resource for company technology. The administrator works with management to identify training needs; creates, formats, organizes, and distributes training manuals and materials; and participates in agent recruitment and retention activities. The position also includes travel to different offices to provide training and other duties as assigned. Responsibilities and performance expectations may vary and are directed by management.

Requirements

Associate’s degree in information technology, marketing, human resources, or a related field, or equivalent work experience.
Two or more years of training or customer service experience.
Excellent oral and written communication skills, including presentation skills; ability to teach classes and lead discussions.
Ability to create training manuals using professional formatting and graphics, with high-quality writing skills.
Effective interpersonal skills and leadership abilities, with a service orientation.
Willingness to continually learn new technology-related skills.
Ability to handle multiple tasks and projects concurrently.
Team-oriented approach with an emphasis on setting goals and achieving them.
Ability to travel to different offices to provide training.

Nice To Haves

Experience with real estate industry technology programs, including technical and operational knowledge of MLS systems.

Responsibilities

Plan, organize, and conduct training programs and seminars for new and existing real estate agents and staff on real estate and business activities, company procedures, marketing services, and technology applications.
Research training materials and recommend new programs or changes to existing programs.
Attend staff and agent meetings to present and promote available company technology, and act as a technical resource to agents and staff.
Confer with management to determine training needs; create and write training manuals and materials using professional formatting and graphics; compile, organize, and distribute training materials.
Participate in new agent recruitment and existing agent retention activities.
Perform additional responsibilities as requested or assigned.
Meet company performance and behavior expectations, achieve assigned results with quality and professionalism, maintain productive work relationships, develop relevant technical and professional competencies, and follow company policies and safety practices.