Regional Administrator

Tremco CPG Inc.•Beachwood, OH

About The Position

The Regional Administrator supports sales representatives with administrative duties so they can spend as much time as possible in the field. The role provides regional support to customers, contractors, sales representatives, WTI, and Tremco, and helps coordinate customer and project activity, documentation, schedules, and communications.

Requirements

Associate degree or equivalent from a two-year college or technical school.
Two to four years of related experience and/or training.
Superior written, oral, and digital communication skills.
Excellent communication and customer service skills, including experience dealing with a sales force daily.
Ability to work with high-energy sales representatives and detail-oriented office personnel.
Ability to communicate effectively with field personnel at all levels.
Computer literacy, including email, web, SAP, and basic office suite experience.
Ability to organize, plan, and prioritize administrative business functions.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Enter and track project orders using Salesforce and OLI Order Entry.
Communicate with CMs and track strategic alignment.
Assist with Concur reports, including entering reports on behalf of sales representatives.
Use OLI for customer reports, RoofTec quotes, Grainger proposals, and other related tasks; pull OLI reports for customers and representatives.
Request Tremcare quotes and pricing for warranty renewals or extensions, Tremcare, and P&Rs.
Submit GC request forms for the team and use Power Apps for P&R requests; train representatives on Power Apps.
Create material lists in Salesforce for representatives and contractors.
Submit documents for contracts, insurance requests, and other needs.
Order supplies and samples.
Track project progress and product estimates in Salesforce; work with representatives to enter year-end and quarterly estimates.
Track drops, new contacts, meetings, and roof inspections for SRTs.
Build OMNIA Project Manuals and complete other paperwork as needed.
Develop relationships with contractors and customers.
Attend project and customer meetings as needed, including pre-construction and progress meetings.
Run weekly WTI meetings for each representative, take notes, and coordinate follow-up.
Coordinate site access and background checks for secure sites for Tremco and WTI employees.
Manage communication between WTI technicians and customers regarding Tremcare and project schedules.
Track warranty renewals and extensions and submit the associated paperwork.
Serve as a regional resource for questions from customers, WTI, Tremco, and contractors.