CCA Regional Administrator

Cooper University Hospital•Capa May Court House, NJ

About The Position

The CCA Regional Administrator develops clinic management and supports assigned areas in meeting goals, budgets, and performance metrics, including patient access, patient flow, patient satisfaction, revenue cycle, quality, and physician productivity. The role collaborates with clinical leadership to meet performance and quality measures, patient-safety requirements, and regulatory compliance. It requires effective problem-solving and de-escalation, leadership and people-management skills, and the ability to maintain smooth operations and achieve revenue targets. The Regional Administrator manages daily operations for Cooper Care Alliance (CCA) ambulatory offices in Burlington, Camden, and Gloucester counties. The position provides direct oversight to at least three CCA offices and ten or more providers in the responsible county, sets performance objectives, evaluates and improves operational performance, prepares operational and financial reports, and maintains or improves departmental metrics through site interventions, best practices, and continuous quality-improvement methods. The administrator is responsible for cost control within budget expectations and for payroll through Kronos, PTO/PTU balance reports, and staffing requirements based on productivity. The role requires travel to assigned sites more than twice a week to support Medical Director and practice-management engagement and rounding and to ensure efficient operations. The administrator must be able to work effectively in a high-pressure environment and demonstrate problem-solving, decision-making, multitasking, and mediation skills. Confidentiality, HIPAA, and healthcare experience are also specified.

Requirements

Bachelor's degree preferred.
Master's degree preferred.
Healthcare experience.
Confidentiality and HIPAA knowledge or experience.
Ability to lead and manage people.
Effective problem-solving and decision-making skills, including the ability to resolve issues efficiently and de-escalate.
Ability to perform efficiently in a high-pressure environment.
Multitasking and mediation skills.
Willingness to travel to assigned site locations more than twice a week.

Responsibilities

Achieve business goals and revenue targets for three or more offices in Burlington, Camden, or Gloucester counties.
Oversee daily operations, manage budgets, and set performance objectives.
Provide direct oversight to at least three CCA offices and ten or more providers in the responsible county.
Guide, recruit, train, and support general managers, and conduct regular performance appraisals.
Collaborate with clinical leadership to meet performance and quality metrics, patient-safety requirements, and regulatory compliance.
Collaborate with the marketing team on business, marketing, and advertising plans.
Uphold standards of excellence and service and ensure quality performance.
Plan, evaluate, and optimize operations to improve efficiency and cost-effectiveness.
Ensure CCA standards and procedures are followed and products and services comply with regulatory and quality standards.
Prepare and present monthly, quarterly, and annual operational and financial statements, analyses, and reports.
Provide special reports and analyze and summarize data for revenue, quality, productivity, and successful ramping metrics.
Investigate escalated customer issues, incident reports, and legal actions.
Prepare and coordinate continuous quality-improvement activities as directed by the operational leadership team.
Lead process transformation to improve the patient experience and support staff and provider engagement and satisfaction.
Maintain or improve performance metrics, including patient access, patient flow, patient satisfaction, revenue cycle, quality, and physician productivity.
Control costs within budget expectations.
Manage Kronos payroll, PTO/PTU balance reports, and staffing requirements based on productivity.
Travel to responsible site locations more than twice a week to support Medical Director and practice-management engagement and rounding and ensure efficient site operations.