CCA Regional Administrator- CAPE MAY
About The Position
The CCA Regional Administrator develops clinic management and supports assigned areas in achieving goals, budgets, and performance metrics, including patient access and flow, patient satisfaction, revenue cycle, quality, and physician productivity. The role collaborates with clinical leadership to meet performance and quality measures, maintain patient safety, and ensure regulatory compliance. The administrator leads people and daily operations, resolves and de-escalates issues, and works toward revenue targets and efficient, cost-effective operations. The position oversees at least three Cooper Care Alliance offices and more than ten providers in a responsible county, with management staff and sites located across Burlington, Camden, and Gloucester Counties. The administrator travels to assigned locations more than twice a week to support Medical Director and practice-management engagement and ensure efficient operations. Responsibilities include managing budgets and staffing, overseeing Kronos payroll and PTO/PTU reporting, preparing operational and financial reports, and using data to monitor revenue, quality, and productivity. The role also supports continuous quality improvement, regulatory compliance, and an optimal patient experience.
Requirements
- At least 3 years of experience in healthcare, customer service, or a call center.
- Prior supervisory experience.
- Ability to lead and manage people and ensure smooth operations.
- Strong problem-solving and decision-making skills, including the ability to resolve and de-escalate issues effectively.
- Ability to perform efficiently in a high-pressure environment and multitask.
- Mediation skills.
- Ability and willingness to travel to assigned site locations more than twice a week.
- Ability to maintain confidentiality and comply with HIPAA requirements.
- Healthcare experience.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Oversee daily operations and achieve business goals and revenue targets for at least three offices in Burlington, Camden, or Gloucester County.
- Provide direct oversight to at least three CCA offices and more than ten providers in the responsible county.
- Manage budgets, control costs within budget expectations, and set performance objectives.
- Evaluate and optimize operational performance to improve efficiency and cost-effectiveness.
- Support clinic management in meeting patient access, patient flow, patient satisfaction, revenue cycle, quality, and physician productivity goals.
- Collaborate with clinical leadership to meet performance and quality metrics, patient safety requirements, and regulatory compliance standards.
- Recruit, train, support, and evaluate general managers, including conducting regular performance appraisals.
- Travel to assigned sites more than twice a week to support Medical Director and practice-management engagement and ensure efficient operations.
- Manage Kronos payroll, PTO/PTU balance reports, and staffing requirements based on productivity.
- Prepare and present monthly, quarterly, and annual operational and financial statements, analyses, and reports.
- Provide special reports and analyze and summarize revenue, quality, and productivity data, including ramping metrics.
- Collaborate with the marketing team on business, marketing, and advertising plans.
- Ensure CCA standards and procedures are followed and products and services meet regulatory and quality standards.
- Investigate escalated customer issues, incident reports, and legal actions.
- Prepare and coordinate continuous quality improvement activities as directed by the operational leadership team.
- Lead process transformation to improve patient experience and staff and provider engagement and satisfaction.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
