CCA Regional Administrator- CAPE MAY
About The Position
The CCA Regional Administrator develops clinic management and supports assigned areas in meeting goals, budgets, and performance metrics, including patient access, patient flow, patient satisfaction, revenue cycle, quality, and physician productivity. The role collaborates with clinical leadership to support patient safety, regulatory compliance, and performance standards; resolves problems and de-escalates issues; leads staff; and ensures smooth operations and revenue targets are achieved. The administrator manages daily operations for Cooper Care Alliance ambulatory offices in Burlington, Camden, and Gloucester Counties, with direct oversight of at least three offices and more than 10 providers in the assigned county. Responsibilities include guiding management staff, setting and evaluating performance objectives, managing budgets and cost controls, optimizing operations, and preparing operational and financial reports. The role analyzes and summarizes data on revenue, quality, and productivity, supports continuous quality improvement, and oversees payroll through Kronos, PTO/PTU balance reports, and staffing requirements based on productivity. The position requires travel to assigned sites more than twice a week to support Medical Director and practice-management engagement and rounding, and to ensure efficient site operations. The role also requires multitasking, mediation, confidentiality, HIPAA awareness, healthcare experience, and the ability to perform in a high-pressure environment.
Requirements
- At least 3 years of experience in healthcare, customer service, or a call center.
- Prior supervisory experience.
- Ability to lead and manage people and ensure operations run smoothly and revenue targets are met.
- Effective problem-solving, decision-making, and de-escalation skills, including the ability to work in a high-pressure environment.
- Multitasking and mediation skills.
- Ability and willingness to travel to assigned sites more than twice a week.
- Confidentiality and HIPAA awareness.
- Healthcare experience.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Achieve business goals and revenue targets for three or more offices within Burlington, Camden, or Gloucester Counties.
- Oversee daily operations, manage budgets and cost controls, and set performance objectives.
- Recruit, train, and support general managers, and conduct regular performance appraisals.
- Collaborate with the marketing team on business, marketing, and advertising plans.
- Uphold Cooper Care Alliance standards and procedures and ensure quality performance and regulatory compliance.
- Plan, evaluate, and optimize operations for efficiency and cost-effectiveness.
- Confirm products and services comply with regulatory and quality standards.
- Prepare and present monthly, quarterly, and annual operational and financial statements, analyses, and reports.
- Investigate escalated customer issues, incident reports, and legal actions.
- Prepare and coordinate continuous quality improvement activities as directed by operational leadership.
- Lead process transformations to improve patient experience and staff and provider engagement and satisfaction.
- Analyze and summarize revenue, quality, and productivity data and provide special reports on ramping metrics.
- Manage Kronos payroll and PTO/PTU balance reporting, and align staffing requirements with productivity.
- Travel to assigned locations more than twice a week for site rounding and to support management engagement and efficient operations.
- Support performance metrics for patient access, patient flow, patient satisfaction, revenue cycle, quality, patient safety, and physician productivity.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
