CCA Regional Administrator

Cooper University Hospital•Cherry Hill, NJ

About The Position

The CCA Regional Administrator leads daily operations and clinic management for Cooper Care Alliance ambulatory offices in Burlington, Camden, and Gloucester Counties. The position oversees at least three CCA offices and more than 10 providers in the assigned county, with responsibility for meeting business goals, budgets, revenue targets, and performance metrics. These metrics include patient access and flow, patient satisfaction, revenue cycle, quality, and physician productivity. The Regional Administrator guides management staff, sets performance objectives, and evaluates and improves operational performance. The role collaborates with clinical leadership to support patient safety, regulatory compliance, quality performance, and Cooper Care Alliance standards. It also prepares operational and financial reports and analyzes data on revenue, quality, and productivity to support successful ramping of metrics. The position is responsible for cost control, Kronos payroll, PTO/PTU balance reporting, and staffing requirements based on productivity. It requires travel to assigned sites more than twice a week to support Medical Director and practice management engagement, conduct rounding, and ensure efficient operations. The administrator must be able to work effectively in a high-pressure environment, solve problems, deescalate issues, and manage multiple responsibilities while maintaining confidentiality and HIPAA compliance.

Requirements

At least 3 years of experience.
Bachelor's degree.
Healthcare experience.
Ability to lead and manage people and ensure smooth operations.
Ability to problem-solve effectively and efficiently, make decisions, and deescalate issues.
Ability to perform efficiently in a high-pressure environment and multitask.
Mediation skills.
Ability to travel to assigned site locations more than twice a week.
Ability to maintain confidentiality and comply with HIPAA.

Nice To Haves

Master's degree.

Responsibilities

Lead daily operations for at least three CCA ambulatory offices and more than 10 providers in the assigned county.
Achieve business goals and revenue targets for offices in Burlington, Camden, or Gloucester County.
Oversee daily operations, manage budgets, set performance objectives, and evaluate operational performance.
Support management staff in meeting patient access, patient flow, patient satisfaction, revenue cycle, quality, and physician productivity goals.
Recruit, train, support, and conduct regular performance appraisals for general managers.
Collaborate with clinical leadership to meet performance and quality metrics, patient safety requirements, and regulatory compliance standards.
Collaborate with the marketing team on business, marketing, and advertising plans.
Plan, evaluate, and optimize operations to improve efficiency and cost-effectiveness.
Ensure Cooper Care Alliance standards and procedures are followed and that products and services comply with regulatory and quality standards.
Prepare and present monthly, quarterly, and annual operational and financial statements, analyses, and reports.
Provide special reports and analyze and summarize revenue, quality, productivity, and ramping metrics.
Maintain or improve departmental performance metrics through site interventions, best practices, and continuous quality improvement methods.
Investigate escalated customer issues, incident reports, and legal actions.
Prepare and coordinate continuous quality improvement activities as directed by the operational leadership team.
Lead process transformations to improve patient experience and support staff and provider engagement and satisfaction.
Manage Kronos payroll, PTO/PTU balance reports, and staffing requirements based on productivity.
Travel to assigned sites more than twice a week for rounding and to support Medical Director and practice management engagement and operational efficiency.
Perform other duties as assigned.