CCA Regional Administrator
About The Position
The CCA Regional Administrator leads daily operations and clinic management for Cooper Care Alliance ambulatory offices in Burlington, Camden, and Gloucester County. The role supports assigned areas in meeting business goals, budgets, revenue targets, and performance metrics, including patient access and flow, patient satisfaction, revenue cycle, quality, and physician productivity. The administrator guides management staff, oversees at least three CCA offices and 10 or more providers in the responsible county, and helps ensure efficient, cost-effective operations and profitability. The position collaborates with clinical leadership to meet performance, quality, patient-safety, and regulatory requirements; uphold Cooper Care Alliance standards; and improve departmental metrics through site interventions, best practices, and continuous quality improvement. Responsibilities also include reporting and analysis, budget and cost control, payroll and staffing administration, and regular travel to assigned sites more than twice per week to support medical director and practice management engagement and rounding. The administrator must be able to lead and manage people, resolve and deescalate issues, and work effectively in a high-pressure environment. The role requires multitasking, mediation skills, confidentiality, HIPAA knowledge, and healthcare experience.
Requirements
- Three years of experience.
- Healthcare experience.
- HIPAA knowledge and ability to maintain confidentiality.
- Ability to lead and manage people and ensure smooth operations and achievement of revenue targets.
- Problem-solving, decision-making, and deescalation skills, including the ability to work effectively in a high-pressure environment.
- Multitasking and mediation skills.
- Willingness to travel to assigned site locations more than twice per week.
Nice To Haves
- Bachelor's degree preferred.
- Master's degree preferred.
Responsibilities
- Achieve business goals and revenue targets for three or more offices in Burlington, Camden, or Gloucester County.
- Oversee daily operations, manage budgets, and set performance objectives.
- Recruit, train, and support general managers, and conduct regular performance appraisals.
- Collaborate with the marketing team on business, marketing, and advertising plans.
- Uphold service and quality standards and ensure CCA standards and procedures are followed.
- Plan, evaluate, and optimize operations for efficiency and cost-effectiveness.
- Confirm products and services comply with regulatory and quality standards.
- Prepare and present monthly, quarterly, and annual operational and financial statements, analyses, and reports.
- Investigate escalated customer issues, incident reports, and legal actions.
- Prepare and coordinate continuous quality improvement activities as directed by operational leadership.
- Lead process transformations to improve patient experience and support staff and provider engagement and satisfaction.
- Analyze and summarize special reports and data on revenue, quality, and productivity ramping metrics.
- Manage Kronos payroll, PTO/PTU balance reports, and staffing requirements based on productivity.
- Travel to assigned sites more than twice per week to support medical director and practice management engagement, rounding, and efficient operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
