Regional Training Manager

The Guitar Center Company•Orlando, FL

About The Position

The Regional Training Manager delivers and reinforces sales training programs across a defined region, equipping frontline teams to achieve sales goals and provide exceptional customer experiences. The role connects training strategy with field execution by driving adoption, coaching leaders and associates, and helping translate training into measurable performance improvement. The manager partners with store and district leadership to build capability, reinforce sales behaviors, and strengthen sales culture. The position includes facilitating regional sales training, supporting Store Manager onboarding and development, conducting store visits and coaching in the field, collaborating with district, regional, and corporate leaders, and evaluating training effectiveness using business metrics, observations, store visits, and field feedback. The role also provides leadership with updates on training impact and opportunities.

Requirements

At least 4 years of experience in sales training, retail leadership, or learning and development.
Strong facilitation and in-person and virtual coaching skills.
Experience working in a retail or multi-location environment.
Proven ability to influence frontline teams and leaders without authority.
Strong communication and interpersonal skills.
Ability to travel regularly within the R3 region.

Responsibilities

Partner with sales leadership to identify skill gaps and training needs across customer-facing roles.
Deliver training to improve sales behaviors, product knowledge, and customer engagement.
Provide field leaders with coaching tools and reinforcement strategies to sustain learning.
Facilitate regional sales training programs, including Store Manager onboarding, product knowledge, selling skills, and customer engagement, while supporting sales and service frameworks and consistent execution.
Ensure consistent execution and adoption of training initiatives across stores and channels.
Partner with District and Regional leaders to support ongoing development and successful integration of new Store Managers.
Serve as a subject matter expert on leadership development, sales behaviors, and training content.
Conduct regular store visits to observe sales behaviors and provide real-time coaching to associates and leaders.
Partner with District and Store Managers to identify skill gaps and deliver targeted development.
Equip leaders with tools and strategies to develop and reinforce training and sustain a high-performance culture.
Collaborate with District and Regional leaders and corporate teams to align training with business needs and regional objectives.
Participate in monthly business reviews and use insights to inform training focus, store visit strategy, and store development plans.
Provide field insights to improve training content, relevance, and effectiveness.
Track and evaluate training effectiveness through store visits, business performance metrics, observations, and field feedback.
Identify regional trends and opportunities to inform training focus and priorities.
Provide leadership with regular updates on training impact, insights, and opportunities.