Regional Training Manager

Guitar Center•Orlando, FL

About The Position

The Regional Training Manager delivers and reinforces sales training programs across a defined region, ensuring frontline teams are equipped to meet sales goals and provide excellent customer experiences. This role connects training strategy with field execution by driving adoption, coaching leaders and associates, and translating training into measurable performance improvements. The manager partners with store and district leadership to build capability, reinforce sales behaviors, and strengthen the sales culture. The role includes facilitating training across stores, supporting onboarding and development for Store Managers, conducting store visits and coaching in the field, collaborating with regional, district, and corporate teams, and evaluating training effectiveness through business metrics, observations, and field feedback. Regular travel within the R3 region is required. Guitar Center is a multichannel musical instrument retailer with stores, contact centers, distribution centers, and a support center. Its mission is to develop and nurture lifelong musicians and enable people to experience the joy of creating music. Guitar Center is an Equal Opportunity Employer.

Requirements

At least 4 years of experience in sales training, retail leadership, or learning and development.
Strong facilitation and in-person and virtual coaching skills.
Experience working in a retail or multi-location environment.
Proven ability to influence frontline teams and leaders without direct authority.
Strong communication and interpersonal skills.
Ability to travel regularly within the R3 region.

Responsibilities

Partner with sales leadership to identify skill gaps and training needs across customer-facing roles.
Deliver training that improves sales behaviors, product knowledge, and customer engagement.
Provide field leaders with coaching tools and strategies to reinforce learning.
Facilitate regional sales training, including Store Manager onboarding, product knowledge, selling skills, and customer engagement.
Support sales and service frameworks and promote consistent execution of training across stores and channels.
Partner with District and Regional leaders to support ongoing development and integration of new Store Managers.
Serve as a subject matter expert on leadership development, sales behaviors, and training content.
Visit stores regularly to observe sales behaviors and provide real-time coaching to associates and leaders.
Work with District and Store Managers to identify skill gaps and deliver targeted development.
Equip leaders with tools and strategies to develop teams, reinforce training, and sustain a high-performance culture.
Collaborate with District and Regional leaders and corporate teams to align training with business needs and regional objectives.
Participate in monthly business reviews and use insights to inform training priorities, store visit strategy, and store development plans.
Share field insights to improve training content, relevance, and effectiveness.
Track and evaluate training effectiveness through store visits, business performance metrics, observations, and field feedback.
Identify regional trends and opportunities to inform training focus and priorities.
Provide leadership with regular updates on training impact, insights, and opportunities.