Manager, Regional Direct Sales

Astound Broadband • Austin, TX

2d • Hybrid

About The Position

The Manager, Regional Direct Sales leads the day-to-day work of a team of Direct Sales Representatives in Austin, Texas, and the surrounding territory. The team focuses on door-to-door prospecting in single-family neighborhoods and building relationships with multi-dwelling-unit property managers and leasing agents to acquire customers and meet sales targets. This is a hybrid role, with two days per week in the office and flexibility to work from a home office, in the field, or at a nearby Astound office.

The manager tracks team activity and performance against bi-weekly targets and monthly new-customer budgets, provides coaching and performance management, maintains budgeted headcount, and collaborates on sales incentives and recognition. The role also supports community relationships, customer and property partnerships, product and process knowledge, and compliance with company safety standards and applicable regulations.

Astound describes itself as a provider of internet, WiFi, mobile, and TV services, as well as fiber infrastructure and internet solutions for businesses. The company says it invests in employee training, coaching, and a supportive work environment.

Requirements

• At least 3 years of management experience.
• College degree or high school diploma, or an equivalent combination of education and sales experience.
• Basic knowledge of and aptitude for telecommunications direct sales or other face-to-face sales.
• Knowledge of the cable industry, regional communities, customers, and staff.
• A proven record of delivering above-expected performance from sales teams.
• Ability to prioritize multiple tasks productively to maximize customer acquisition and retention.
• Ability to work and communicate effectively with other workgroups and facilitate a harmonious team environment.
• Recognition of the importance of quality in providing a competitive edge.
• Strong organizational skills, with attention to detail and accuracy.
• High proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
• Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.
• Valid driver's license and a satisfactory driving record as determined by the company.

Responsibilities

• Lead the day-to-day activities of Direct Sales Representatives, including door-to-door single-family prospecting and multi-dwelling-unit relationships, to meet sales targets.
• Stay current on pricing, product changes, service processes, and local competition to support a strong customer experience.
• Serve as a subject matter expert on sales-channel systems and tools, including billing systems, reporting structures, and CRM tools.
• Hold weekly team meetings and provide updates so representatives can communicate accurately with prospective customers.
• Monitor daily activities and performance against bi-weekly targets and review progress toward monthly new-customer sales budgets.
• Conduct one-on-one coaching, including field ride-alongs; document productivity and ensure consistent performance management.
• Collaborate with regional counterparts to develop sales incentives and recognition opportunities.
• Maintain budgeted headcount and partner with recruiting to source and interview candidates.
• Develop positive relationships in local communities through activities such as tabling events and multi-family sponsorship opportunities.
• Ensure the team maintains a neat appearance and behaves professionally with internal and external customers.
• Support residential multi-unit dwelling customers and build partnerships with property managers and leasing agents in buildings served.
• Follow company safety standards and practices, accident reporting procedures, OSHA rules, and National Electric Safety Code requirements.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match
• Medical, dental, vision, life, and short-term disability insurance options
• Paid time off/vacation starting at 80 hours per year, increasing with tenure
• 40 hours of floating holiday per year
• Seven paid holidays per year
• Paid sick leave, with hours varying based on state and local laws
• Tuition reimbursement program
• Employee discount program
• Commission opportunities, with targeted commissions at full attainment of up to $65,000 annually or more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED