Manager, Regional Direct Sales

Astound Broadband•Portland, OR

2d•Hybrid

About The Position

Lead the day-to-day activities of a team of Direct Sales Representatives focused on door-to-door prospecting for single-family homes and developing relationships with multi-dwelling-unit customers. Help the team engage customers, market services, build partnerships, and achieve sales targets. The role is hybrid, with two days per week in an office and flexibility to work from a home office, in the field, or at a nearby Astound office in Oregon and the surrounding territory. Keep the team informed about pricing, product changes, service processes, competition, sales systems, and tools. Monitor performance against bi-weekly targets and monthly new-customer budgets, coach representatives through one-on-ones and field ride-alongs, and manage productivity and performance. Work with regional counterparts on sales incentives and recognition, and partner with recruiting to maintain budgeted headcount. Build positive relationships in local communities and with property managers and leasing agents. Support residential multi-unit dwelling customers, uphold professional appearance and customer-service standards, and follow company safety practices, including accident reporting and applicable OSHA and National Electric Safety Code rules. Other duties may be assigned.

Requirements

At least 3 years of management experience.
College degree or high school diploma; an equivalent combination of education and sales experience is also acceptable.
Basic knowledge of and aptitude for telecommunications direct sales or other face-to-face sales.
Knowledge of the cable industry, regional communities, customers, and staff.
Proven record of delivering above-expected performance from sales teams.
Ability to work productively and prioritize multiple tasks to maximize customer acquisition and retention.
Ability to work and communicate effectively with other workgroups and foster a harmonious team environment.
Recognition of the importance of quality in providing a competitive edge.
Valid driver’s license and a satisfactory driving record as determined by the Company.
Strong organizational skills, with attention to detail and accuracy.
Highly proficient in Microsoft Office products, including Word, Excel, and PowerPoint.
Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.

Responsibilities

Lead day-to-day activities of Direct Sales Representatives in single-family door-to-door prospecting and multi-dwelling-unit relationship development.
Help the team engage, market to, and cultivate partnerships with customers to deliver sales targets.
Stay current on pricing, product changes, service processes, and local competition to support a strong customer experience.
Serve as a subject matter expert on the sales channel’s systems and tools, including billing, reporting, and CRM tools.
Provide updates through weekly team meetings so representatives are informed and can set appropriate expectations with prospective and new customers.
Monitor daily team activity and performance against bi-weekly targets and review progress toward monthly new-customer sales budgets.
Conduct one-on-one coaching and field ride-alongs, document productivity, and ensure consistent performance management.
Collaborate with regional counterparts to develop sales incentives and recognition opportunities.
Maintain budgeted headcount and partner with recruiting to source and interview candidates.
Develop positive local community relationships and support branding activities such as tabling events and multifamily sponsorships.
Support residential multi-unit dwelling customers and build strong partnerships with property managers and leasing agents in buildings served.
Ensure the team presents a neat, professional appearance to internal and external customers.
Follow company safety standards and practices, including accident reporting procedures and applicable OSHA and National Electric Safety Code rules.
Perform other duties as assigned.