Manager, Regional Direct Sales

Astound Broadband•Wilsonville, OR

1d•$75,000 - $140,000•Hybrid

About The Position

This hybrid role involves leading a team of Direct Sales Representatives focused on prospecting for internet services in single-family homes and multi-dwelling units. The position requires demonstrating knowledge of products, services, and local competition, acting as a subject matter expert for sales systems, and providing regular updates and coaching to the sales team. The manager will track team performance against sales targets, conduct one-on-one coaching and field ride-alongs, and collaborate on new sales incentives. Responsibilities also include managing budgeted headcount, partnering with recruiting, developing community relationships for brand enhancement, ensuring professional team appearance, and supporting residential multi-unit dwelling customers. The role also requires adherence to company safety standards and applicable OSHA and National Electric Safety Code rules.

Requirements

College degree or high school diploma; equivalent combination of education and sales experience.
Minimum 3 years’ experience in management
Basic knowledge and aptitude of telecommunications Direct Sales or other face to face sales.
Knowledge of the cable industry, regional communities, customers and staff.
Proven record of delivering above expected performance from sales teams.
Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention.
Effectively works and communicates with other workgroups.
Facilitates a harmonious team environment.
Recognizes the importance of quality in providing a competitive edge.
Valid driver’s license and satisfactory driving record as determined by the Company.
Strong organization skills with attention to detail and accuracy.
Highly productive and prioritizes multiple tasks.
Highly proficient using MS Office products: Word, Excel, PowerPoint.
Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.

Responsibilities

Lead day-to-day activities of a team of Direct Sales Representatives, focusing on Single Family prospecting door to door as well as Multi-Dwelling Unit relationships to engage, market, and cultivate rewarding partnerships to deliver sales targets.
Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience and stays abreast of local competition.
Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including but not limited to our billing system, reporting structures and CRM tools.
Provide regular updates to Direct Sales Representatives via weekly team meetings to ensure that team members are well informed and able to set the proper expectations when selling and acquiring new customers.
Focus on daily activities to understand how team members are performing to bi-weekly targets. Reviews overall team performance to track achievement to monthly new customer budgeted sales progress.
Conduct one on one coaching, which includes field ride-alongs, documenting productivity and ensuring consistent performance management.
Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities.
Responsible for maintaining budgeted headcount, partners with recruiting to source candidates and conduct interviews etc.
Seek and develop positive relationships within the local communities to enhance the company’s branding image e.g. tabling events and Multi Family sponsorship opportunities etc.
Ensure team maintains a neat appearance, presents themselves professionally to internal/external customers.
Support and manage residential multi-unit dwelling customers and secure strong partnerships with property managers and leasing agents within buildings we serve.
Understand and follow all company safety standards and practices. To include accident reporting procedures.
Understands and follows applicable OSHA and National Electric Safety Code rules and regulations.
Other duties as assigned

Benefits

401k retirement plan, with employer match
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD) insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program