Manager, Quality Skin Care

Colgate•Scottsdale, AZ

17h•Hybrid

About The Position

The NA Skin Health Quality Manager leads the strategic quality integration and quality management system execution for the North America Skin Health business. Reporting to Sr Director, Quality - NA & Skin Health, this role manages two direct reports (Quality Analyst) and partners cross-functionally with Marketing, R&D, E2E Supply Chain, and External Manufacturing networks to support market expansion, including major launches in the US and China. Candidates will have the opportunity to drive quality excellence, expand digital quality tools, and safeguard compliance for high-growth, regulated consumer product portfolios.

Requirements

Bachelor's degree in Science, Engineering, or a related technical field.
5+ years of experience in Quality Management, Engineering, or R&D within consumer FDA regulated products.
Experience directly managing direct reports and cross-functional teams.
Demonstrated expertise in Quality Management Systems (QMS), document control (SOPs, CAPA, Nonconformance), and regulatory standards for regulated consumer products.

Nice To Haves

Experience with FDA regulatory requirements, specifically regarding Over-The-Counter (OTC) skin care products.
Functional proficiency in project management, data analysis tools, and SAP systems.
Proven track record in process improvement, external audit readiness, and vendor quality management.
Strong alignment with Colgate-Palmolive LIFT principles and cross-functional leadership capabilities.

Responsibilities

Drive Quality Integration & Market Expansion: Partner with cross-functional teams (Marketing, R&D, E2E Supply Chain, and Regulatory) to lead quality requirements for commercial growth initiatives, product portfolio expansions, and international launches in US and China markets.
Manage Quality Management Systems (QMS): Oversee core documentation systems for FDA-regulated products—including SOPs, Nonconformances, CAPAs, and Management of Change—while leading annual product reviews, mock recoveries, and continuous process improvements.
Oversee External Manufacturing Quality: Direct the quality compliance, system assessments, and product release authorization for external contract manufacturers, holding final authority for product approvals or rejections.
Lead Post-Market Surveillance & Consumer Feedback: Monitor consumer complaint trends, supervise CAPA effectiveness with external suppliers, and direct the Quality Analyst team on PCA Skin subsidiary monitoring.
Ensure Regulatory & Global Quality Alignment: Collaborate with global partners to adapt quality standards to evolving regulatory mandates (e.g., FDA OTC requirements), escalate critical issues to senior leadership, and align strategic quality priorities with business growth goals.