Skin Care Consultant

Ulta Beauty, Inc.•Thousand Oaks, CA

About The Position

The Skin Care Consultant maximizes sales in the skin care category by engaging guests, identifying their individual needs, and helping them select and purchase skin care merchandise. The role also maintains store standards, including cleanliness and replenishment, and supports the Experience Manager through performance, people, and process activities. It calls for knowledge of skin needs, concerns, and functions; enthusiasm for the beauty industry; exceptional guest service; and the ability to learn and communicate product knowledge. The consultant contributes to sales and service goals, guest loyalty, retail shrink, and omnichannel sales, with particular focus on skin care. They provide personalized service and product recommendations, conduct skin care analyses and demonstrations, support appointments and in-store events, and stay informed about industry trends and products. The role also includes ongoing training, collaboration with store teams, adherence to company policies and standards, replenishment and merchandising, operational tasks, and loss prevention. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training. Work involves frequent movement around the store, standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects. The listed pay range is $18.00–$29.50 per hour, with exact pay based on factors including qualifications, experience, shift, location, and business needs. Eligible associates may earn overtime as required by law. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

One year of relevant work experience, or an equivalent combination of education and relevant work experience.
Demonstrated competency in sales, products, and service.
Passion for skin care, solution-oriented products, and consultative selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma is preferred.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omnichannel sales, with a focus on skin care.
Greet and engage every guest, personalize service to their needs, and recommend complementary products or services.
Handle sales, refunds, and exchanges courteously.
Perform skin care analyses and product demonstrations to support sales and the guest experience.
Book appointments and support services and in-store events that deliver a strong guest experience and meet skin care sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and internal and external guests.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app, to guests on the sales floor and when prompted by company systems.
Collaborate with managers and associates throughout the store to help grow the business.
Participate in ongoing training, including brand and category education.
Know and follow company policies, procedures, and standards, including the dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards across the sales floor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.