Skin Care Consultant

Ulta Beauty, Inc.•Spring, TX

About The Position

The Skin Care Consultant (SCC) maximizes sales in the skin care category by engaging guests, identifying their individual needs, and helping them select and purchase products. The role also maintains store standards, including cleanliness and replenishment, and supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures. The position calls for knowledge of skin needs, concerns, and functions; enthusiasm for the beauty industry; exceptional guest service; and the ability to learn and communicate product knowledge. The SCC supports Ulta Beauty’s mission, vision, and values while contributing to store goals for retail and service sales, guest loyalty, shrink, and omnichannel sales. The role includes providing personalized recommendations, conducting skincare analyses and product demonstrations, supporting appointments and in-store events, learning about industry trends and products, and participating in ongoing training. It also involves maintaining product displays and testers, supporting store operations and inventory activities, and following company policies, procedures, hygiene standards, and loss-prevention practices. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings. Work involves frequent movement throughout the store and frequent standing, bending, reaching, pulling, pushing, and twisting. Associates continuously lift or move up to 10 pounds and coordinate and manipulate objects. Ulta Beauty states it will engage in an interactive process to determine reasonable accommodations when a disability prevents an associate from performing an essential function.

Requirements

At least 1 year of relevant work experience or an equivalent combination of education and relevant work experience.
Competency in sales, products, and service.
Passion for skin care, solution-oriented products, and consultative selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma is preferred.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omnichannel sales, with a focus on skin care.
Greet and engage guests, personalize service, and recommend complementary products or services.
Handle sales, refunds, and exchanges courteously.
Perform skincare analyses and product demonstrations for guests.
Book appointments and support services and in-store events that meet guest-experience and skin care sales goals.
Stay informed about industry trends, products, and services and learn their ingredients and benefits.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and internal and external guests.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates throughout the store to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards, including the dress code.
Replenish, sign, and face the assigned work area and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards in the sales floor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.