Skin Care Consultant

Ulta Beauty, Inc.•City of Syracuse, NY

About The Position

The Skin Care Consultant (SCC) maximizes sales in the skin care category by engaging guests to understand their individual needs, helping them select and purchase skin care merchandise, and maintaining store standards for cleanliness and replenishment. The role supports the Experience Manager through performance, people, and process: sales and in-store events, guest service and associate culture, and operating procedures and compliance. It requires knowledge of skin needs, concerns, and functions; passion for beauty; exceptional guest service; and the ability to learn and communicate product knowledge. The SCC contributes to store sales, guest loyalty, shrink, and omni-channel goals, with a focus on skin care. They provide personalized recommendations, conduct skin care analyses and product demonstrations, support services and events, stay informed about products and industry trends, and participate in ongoing training. They also maintain merchandising, hygiene, cleanliness, and operational standards; follow company policies and loss-prevention practices; and collaborate with store associates and managers. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings. Working conditions include frequent mobility and standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects. The posted pay range is $18.00–$26.00 per hour, with exact pay based on factors including education, qualifications, experience, shift, location, and business needs. Eligible full-time associates may receive paid time off and health, dental, vision, life, and disability benefits. Part-time associates are eligible for dental, vision, life, and disability benefits. Overtime may be paid as required by applicable law.

Requirements

At least 1 year of relevant work experience, or an equivalent combination of education and relevant work experience.
Demonstrated competency in sales, products, and service.
Passion for skin care, solution-oriented products, and consultative selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales, with a focus on skin care.
Greet and engage every guest, personalize service, and recommend complementary products and services.
Handle sales, refunds, and exchanges courteously.
Perform skin care analyses and product demonstrations for guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet skin care sales goals.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests.
Collaborate with managers and associates to help grow the business.
Participate in ongoing training, including brand and category education.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep the assigned work area replenished, signed, and faced; ensure testers are available and maintained in accordance with hygiene standards.
Maintain cleanliness and operational standards throughout the sales floor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.