Skin Care Consultant

Ulta Beauty, Inc.•Daphne, AL

10h•Onsite

About The Position

The Skin Care Consultant (SCC) maximizes sales in the skin care category by engaging guests, identifying their individual needs, and helping them select and purchase products. The role also maintains store standards through cleanliness and replenishment and supports the Experience Manager by focusing on sales and events, guest service and associate culture, and operating procedures and compliance. The position calls for knowledge of skin needs, concerns, and functions; passion for beauty; exceptional guest service; and the ability to learn and communicate product knowledge. The SCC contributes to store sales, service, loyalty, and operational goals, with a focus on skin care. They provide personalized recommendations, conduct skin care analyses and demonstrations, support appointments and in-store events, stay informed about products and industry trends, and participate in ongoing training. They also collaborate with store teams, maintain assigned areas and testers, support merchandising and inventory tasks, follow company policies and loss-prevention practices, and help uphold store cleanliness and standards.

Requirements

One year of relevant work experience or an equivalent combination of education and relevant work experience.
Demonstrated competency in sales, products, and service.
Passion for skin care, solution-oriented products, and consultative selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma is preferred.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales, with a focus on skin care.
Greet and engage every guest, personalize service, and recommend complementary products and services.
Handle sales, refunds, and exchanges courteously.
Perform skin care analyses and product demonstrations for guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet skin care sales goals.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and internal and external guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests.
Collaborate with managers and associates to help grow the business.
Participate in ongoing training, including brand and category education.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep assigned work areas replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards across the sales floor, restrooms, cashwrap, backroom, and break area.
Help complete merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company technology and practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.