Skin Care Consultant

Ulta Beauty, Inc.•Farmington, UT

About The Position

The Skin Care Consultant (SCC) maximizes sales in the skin care category by engaging guests, identifying their individual needs, and helping them select and purchase skin care merchandise. The role also maintains store standards, including cleanliness and replenishment, and supports the Experience Manager through performance, people, and process priorities. It requires knowledge of skin needs, concerns, and functions, a passion for beauty, strong guest service, and the ability to learn and communicate product knowledge. The SCC contributes to store sales and service goals, guest loyalty, shrink prevention, and omni-channel sales, with particular focus on skin care. The position includes providing personalized service, conducting skin care analyses and product demonstrations, booking and supporting services and in-store events, staying informed about products and trends, and participating in training. The consultant also helps maintain merchandise presentation, hygiene, cleanliness, inventory and shipment processes, and compliance with company standards.

Requirements

One year of relevant work experience or an equivalent combination of education and relevant work experience.
Demonstrated competency in sales, products, and service.
Passion for skin care, solution-oriented products, and consultative selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma is preferred.

Responsibilities

Contribute to store retail and service sales, guest loyalty, credit, retail shrink, and omni-channel goals, with a focus on skin care.
Greet and engage guests, personalize service, and recommend complementary products and services.
Handle sales, refunds, and exchanges courteously.
Perform skin care analyses and product demonstrations to support sales and the guest experience.
Book appointments and support services and in-store events.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Explain the benefits of the guest loyalty program, credit, and the Ulta Beauty app.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow company policies, procedures, standards, and dress code.
Keep assigned work areas replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards throughout the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.