Skin Care Retail Associate

Forefront Dermatology•Town of Glencoe, WI

About The Position

The Skin Care Retail Associate delivers retail and customer service in a clinic or spa setting. The role supports retail conversion, promotes skincare products, assists with cosmetic services and events, and contributes to revenue growth through patient education, relationship building, and product knowledge. The associate maintains high presentation standards, works toward sales goals, and supports clinic operations and patient and client satisfaction. The position includes recommending skincare products, maintaining client relationships through follow-up and education, promoting products and services, and supporting retail operations and events. It also involves providing approved cosmetic support services, assisting with staff training, contributing to scheduling, ordering and merchandising, and supporting clinic and revenue goals. The role requires protecting confidential information and following applicable clinic policies and regulatory requirements.

Requirements

High school diploma or GED.
Strong customer service, communication, interpersonal, organizational, and multitasking skills, with a professional demeanor.
Ability to work collaboratively with clinicians, clinical staff, and administrative teams.
Ability to maintain confidentiality and adhere to HIPAA, OSHA, and other applicable regulatory requirements.
Ability to self-promote and engage with company social media within media guidelines and expectations.
Basic computer, point-of-sale, and electronic medical record proficiency.
Sales-oriented mindset and ability to build patient and client relationships.

Nice To Haves

Prior experience in retail sales, skincare, cosmetics, dermatology, medical spa, or aesthetic services.
Knowledge of physician-grade skincare products, cosmetic trends, and retail merchandising principles.
Experience with makeup application and ear piercing, where permitted by state regulations.

Responsibilities

Assess patient and client needs, recommend skincare products, discuss product features and benefits, and support retail conversion goals.
Build and maintain relationships through follow-up calls, refill reminders, thank-you notes, loyalty program support, and skincare education.
Promote retail products, cosmetic services, events, and the practice through cross-selling, patient engagement, and collaboration with clinic staff.
Maintain knowledge of skincare products, cosmetic trends, retail offerings, and services through ongoing training and education.
Assist with opening and closing procedures, inventory receiving, barcode verification, shelf organization, inventory counts, unapplied credit review, and keeping retail areas clean and stocked.
Support cosmetic and promotional activities, including scheduling patients for events, event planning, social media updates, and community outreach.
Provide approved cosmetic support services, including makeup application and ear piercing, in accordance with clinic policies and applicable state regulations.
Assist with training staff on product knowledge, policies, procedures, and customer service expectations, and collaborate with team members to support efficient operations.
Assist management with retail scheduling, product ordering, merchandising initiatives, identifying retail opportunities, and projects supporting revenue growth and operations.
Understand personal revenue contributions and KPIs; support target setting, team performance, goal tracking, revenue goals, and identification of upselling opportunities.
Support clinic performance goals through patient communication, follow-up, and reinforcement of recommended treatment plans.
Perform related duties as assigned.