Skin Care Consultant

Ulta Beauty, Inc.•Dallas, TX

13h

About The Position

The Skin Care Consultant maximizes sales in the skin care category by engaging guests, identifying their individual needs, and helping them select and purchase skin care merchandise. The role also maintains store standards through cleanliness and replenishment and supports the Experience Manager through performance, guest service and associate culture, and compliance with operating procedures. Success requires knowledge of skin needs, concerns, and functions, a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The consultant provides personalized recommendations, performs skin care analyses and product demonstrations, supports appointments and in-store events, and contributes to sales, guest loyalty, and operational goals. The position includes maintaining merchandise displays and testers, assisting with store operations and inventory processes, following company policies and hygiene standards, and participating in ongoing training.

Requirements

At least 1 year of relevant work experience or an equivalent combination of education and relevant work experience.
Demonstrated competency in sales, products, and service.
Passion for skin care, solution-oriented products, and consultative selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty including credit, retail shrink, and omnichannel sales, with a focus on skin care.
Greet and engage guests, personalize service to their needs, and recommend complementary products or services.
Handle sales, refunds, and exchanges courteously.
Perform skin care analyses and product demonstrations for guests.
Book appointments and support services and in-store events that provide a strong guest experience and support skin care sales goals.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and internal and external guests.
Share information about the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing training, including brand and category education.
Follow and help ensure compliance with company policies, procedures, and standards, and adhere to the dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards in the sales floor, restrooms, cashwrap, backroom, and break area.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.