Manager, Project Manager - Small Business Banking

Capital One • Richmond, VA

5d • Hybrid

About The Position

Manager, Project Manager - Small Business Banking At Capital One, we think big and do big things. We are a high-tech company, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers. As a Manager, Project Manager for Small Business Bank Product you will lead the evaluation and execution of intent that improves business efficiency, improves customer experiences and drives financial results. Our Small Business Bank team is looking for someone who has a bias for action and is insightful, resourceful and self-motivated. If you are excited about assessing processes and identifying and building new solutions that will support our Small Business Bank Product objectives, we want to meet you! In this role, you will drive strategy and execute on high priority projects within the Small Business Bank. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company. We are seeking a dedicated, disciplined, process focused professional who excels in a team environment. This individual will have demonstrated that they can improve company processes and develop solutions resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence stakeholders at multiple levels of the organization. The individual will need to demonstrate a blend of strategic and tactical thinking as well as creative and analytic reasoning. Attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong communication and leadership skills and be able to work across teams to enable flawless iterative execution and process improvement projects. The individual should have the ability and passion for learning new technologies needed for the delivery of great features and solutions.

Requirements

• At least 3 years of experience in Project Management
• At least 3 years of experience in Process Management

Nice To Haves

• Bachelor’s Degree or Military experience
• At least 3 years of experience with Agile methodology
• At least 1 year of experience in Legacy Mainframe or Account Ledger Technologies
• At least 1 year of experience using Data tools, eg; SQL, Snowflake, Databricks, Onelake
• At least 3 years of experience in Product Management
• At least 8 years of experience in Project Management
• At least 5 years of Process Management experience
• LEAN, Six Sigma or Business Process Management certification

Responsibilities

• Identifying and defining new intent
• Leading a cross functional team in maintaining and developing a core technology stack
• Driving process improvements focused on desired customer outcomes
• Conducting user research to assess real opportunities and inform designs
• Maintaining a healthy backlog and regularly prioritizing backlog as business evolves
• Working with various stakeholders to establish roadmaps in ambiguous context
• Helping team to remove impediments using a strong problem-solving approach – knowing when to escalate
• Designing and producing metrics used to measure efficiency and effectiveness of capabilities and features

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree