Business Banking Manager

Sunwest Bank•Denver, CO

22h

About The Position

The Business Banking Manager works under the general supervision of the Business Banking Market Manager and is responsible for the efficient operation of an assigned branch, including operational integrity, branch processes, bank products, service standards, security, and safety. The manager provides superior customer service and promotes a service and sales culture through coaching, guidance, and staff motivation. The role provides leadership, training, and supervision to branch staff and serves as an escalation point for questions and problem resolution. Using a consultative approach, the manager identifies opportunities to deepen existing client relationships and develop new ones by understanding client needs and offering appropriate products and services. The role maintains expertise in risk management and branch policies and procedures, and monitors and audits branch operations for compliance. Depending on branch needs, approximately 40% of efforts are expected to be devoted to outbound sales and deepening client relationships, including contacting prospect and client leads, arranging and attending in-person meetings, and building brand awareness through community networking. The position has supervisory responsibilities and is classified as non-exempt. It requires compliance with Bank policies, procedures, applicable laws and regulations, and required training. The manager is also expected to maintain professionalism, quality work, attendance, and appearance, and to perform additional duties related to the position as assigned.

Requirements

Basic knowledge of retail product philosophy, policies, procedures, documentation, and systems.
Thorough knowledge of retail products and services.
Proven client-service and interpersonal skills.
Effective selling, cross-selling, and referral skills.
Strong mathematical, problem-solving, and negotiation skills.
Ability to analyze client credit data and related financial information.
Ability to stand, walk, and squat for less than 50% of the work shift; lift, move, and carry up to 40 pounds; read, count, and write accurately; communicate by seeing, hearing, and speaking; and perform manual-dexterity tasks including handling, typing, and reaching.
Must comply with Bank policies, procedures, laws, regulations, and required training relevant to the position.

Responsibilities

Ensure client satisfaction and account retention through quality service.
Respond to client requests and complaints promptly, professionally, and courteously.
Understand and comply with Bank policies, procedures, and regulations governing job responsibilities.
Approve transactions within assigned limits.
Lead and participate in daily warm-up sessions and monthly branch staff meetings, discussing products, sales, service, and soundness; ensure employees understand Bank products.
Hold branch keys and alarm code, and open and close the branch.
Manage staffing and branch performance, including planning within the staffing budget, minimizing turnover, completing performance appraisals and status changes, and making promotion and salary recommendations or decisions in accordance with policy.
Develop employees and provide training as needed.
Ensure satisfactory audit ratings, manage operational metrics to minimize risks and losses, maintain control and certification standards, oversee monetary transactions, security, and account-opening activities, and ensure staff training and adherence to procedures and Bank guidelines.
Communicate Bank policies, procedures, regulations, and changes to branch personnel.
Identify opportunities to improve processes and operational performance; review business-specific work processes, propose and prioritize changes, and champion process changes and initiatives.
Prepare reports and complete special projects as requested by management.
Participate in training deemed necessary by the Bank.
Achieve individual and branch goals and contribute to the success of the Bank.
Follow Compliance Department policies and procedures and maintain compliance with applicable laws and regulations, including requirements concerning BSA/AML/CIP, consumer privacy, Regulation CC, information security, the Bank Protection Act, FACT-Identity Theft, information technology, and GLBA.
Attend and complete required classroom, computer-based, web-based, and seminar training; maintain awareness of and comply with the Bank's Code of Ethics and Conduct and applicable laws, regulations, policies, and procedures.
Demonstrate professionalism, effective communication, teamwork, quality work, attendance, and appearance; follow Company policies, safety regulations, and applicable local, state, and federal laws.