Personal Banking - Small Business Banking Leader

NBH Bank•Greenwood Village, CO

About The Position

The Small Business Banking Leader develops, implements, and executes the Bank’s small business banking strategy within the banking center network. The role serves as the primary liaison among Personal Banking, Credit, Product Management, Treasury Management, Merchant Services, Learning & Development, and other business partners to create a seamless experience for associates serving small business clients. The leader establishes strategies to acquire, deepen, and retain small business relationships while expanding lending, deposit, treasury management, merchant services, and referral opportunities. They partner with regional and market leaders to support consistent execution and business growth objectives, and act as a player-coach by building frontline capabilities through coaching, training, inspection, and performance tracking. The position also supports complex business opportunities and key client relationships, promotes business development and community involvement, and partners with credit teams to support sound underwriting and risk management. Strategies and processes must align with applicable regulatory and compliance standards. The work environment emphasizes fairness, simplicity, associate development, and service to local communities. Flexible scheduling and the opportunity to work remotely are available as business needs allow. Associates may need to grasp, push, pull, lift, bend, raise, and hold their hands and arms overhead, and must be able to work overtime as necessary, typically no more than 5%.

Requirements

Bachelor’s degree in Business Administration, Finance, or a related field, or an equivalent combination of education and work experience.
At least 5 years of banking experience.
At least 5 years of successful business development experience.
At least 3 years of successful commercial or small business lending experience.
Demonstrated leadership, coaching, and training experience.

Nice To Haves

At least 5 years of successful commercial or small business lending experience.
At least 7 years of banking experience.
Completion of a bank training or formal credit-training program.
Expertise in small business lending, deposits, treasury management, and merchant services.
Strong partnership and influencing skills across multiple business lines.
Excellent presentation, facilitation, and coaching abilities.
Experience developing and implementing sales strategies.
Strong analytical and performance management capabilities.

Responsibilities

Develop and execute the small business banking strategy for the banking center network.
Establish processes and sales disciplines that support acquisition and retention of small business clients.
Identify market opportunities and recommend initiatives to increase small business market share and wallet share.
Create annual and quarterly objectives aligned with the Bank’s growth goals.
Serve as the primary liaison between Personal Banking and partners including Credit, Treasury Management, Merchant Services, Product, Risk, Compliance, Operations, and Learning & Development.
Collaborate with business partners to streamline processes for frontline associates serving small business clients.
Partner with regional and market leaders to integrate small business strategies into local market plans and align initiatives with overall bank objectives.
Coach, train, and develop regional, market, and banking center leaders on small business strategies and sales processes.
Build and deliver training programs covering small business products, lending, treasury management, and merchant services.
Track and inspect performance against goals and key performance indicators; use reporting and analytics to identify opportunities, trends, and areas requiring focus.
Conduct regular reviews to ensure consistent execution of small business sales and service standards.
Partner with banking centers on complex business opportunities and key client relationships.
Support prospecting and referral strategies to generate new business relationships.
Help associates identify opportunities in business lending, deposits, treasury management, merchant services, and consumer products.
Promote the Bank’s image through community involvement and business development activities.
Maintain a strong understanding of small business lending practices and credit administration.
Partner with credit teams to support sound underwriting and risk management practices.
Ensure strategies and processes align with regulatory and compliance standards.