Business Banking Team Leader

S&T Bank•West Chester, PA

2d•$95,000 - $283,500•Onsite

About The Position

The Business Banking Team Leader is responsible for developing and enhancing banking relationships within an assigned market, both through individual production and the work of direct reports. The role supervises, coaches, and mentors the team; supports business development and customer relationship management; and works with Marketing, other business lines, and bank operations to acquire and serve customers. The position also helps develop and implement department and market strategy, manages progress toward milestones and goals, and responds to customer questions and problems. The position is based at 2 North Church Street, West Chester, PA 19380. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as necessary to meet department objectives. The role involves frequent travel to customers and sites, including occasional out-of-state travel.

Responsibilities

Supervise the day-to-day activities of direct reports, including coaching and joint calling.
Guide and mentor team members in developing banking relationships, servicing existing clients, and achieving assigned goals.
Mentor and train new business bankers.
Coach the team in advising clients in complex, challenging, or important situations.
Work with Marketing on community events and conduct business development activities to identify prospects and network with referral sources.
Maintain working relationships with other line partners to develop new business.
Support customer acquisition and pipeline management and coordinate with bank operations and support areas as a liaison for the line of business.
Interview customers and prospective customers and prepare documentation to understand their business needs, abilities, and earnings.
Collect and analyze financial data to determine appropriate account structures.
Maintain an active calling program for new and existing customers.
Assist other Business Development Officers in generating business.
Attend and participate in community affairs to promote the bank’s image.
Provide senior managers with feedback and advice based on market and customer trends.
Develop and maintain referral networks with professionals such as attorneys, realtors, developers, and financial advisors.
Manage or coach the management of banker prospect pipelines from bank sources, courthouse lists, prospect referrals, and prospect lists.
Assist the Director of Business Banking with developing and implementing department and market strategy and management.
Ensure project and department milestones and goals are met.
Respond to customer questions and resolve customer problems.
Maintain productive relationships with bank employees and contribute independently and as a team player.
Assume additional responsibilities as required.