Business Banking Team Leader

S&T Bank•West Chester, PA

1d•Onsite

About The Position

The Business Banking Team Leader is responsible for developing and enhancing banking relationships within an assigned market, both through individual production and the work of direct reports. The role supervises the team’s day-to-day activities, including coaching and joint calling, and provides guidance and mentoring to help team members develop new relationships, service existing clients, and meet assigned goals. The leader also mentors and trains new business bankers and helps the team advise clients in complex or important situations. The role drives business development through community events, prospecting, networking with referral sources, maintaining an active calling program, and managing banker prospect pipelines. It works closely with marketing, other business lines, and bank operations and support teams to acquire customers and manage the pipeline. The leader interviews customers and prospective customers, gathers and analyzes financial information, helps structure accounts, and responds to customer questions and problems. The position supports the Director of Business Banking in developing and implementing department and market strategies and management. It provides feedback on market and customer trends to senior managers, helps ensure department milestones and goals are met, and contributes to community affairs and the success of the department and organization. The role is based at 2 North Church Street, West Chester, Pennsylvania. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as necessary to meet department objectives. Travel to customer locations and project sites is part of the role.

Requirements

Strong interpersonal skills.
Ability to work independently and contribute as a motivated team player.
Ability to travel by car to meet customers and inspect construction sites, land developments, and other projects; travel may be out of state.
Manual dexterity for typing and data entry, required for up to 40% of the business day.
Close vision for computer work at approximately 18–20 inches.

Responsibilities

Supervise the day-to-day activities of direct reports, including coaching and joint calling.
Guide and mentor team members in developing banking relationships, servicing existing clients, and achieving assigned goals.
Mentor and train new business bankers.
Coach the team in advising clients in complex, challenging, or important situations.
Lead the relationship with Marketing to generate business through community events.
Identify bank prospects through business development activities and network with centers of influence and referral sources.
Maintain close working relationships with other line partners to develop new business.
Serve as a liaison for the line of business in customer acquisition and pipeline management, coordinating with bank operations and support areas.
Interview customers and prospective customers and prepare documentation to understand business needs, abilities, and earnings.
Collect and analyze financial data to support appropriate account structure.
Maintain an active calling program for new and existing customers.
Assist other Business Development Officers in generating business.
Attend and participate in community affairs to promote the bank’s image.
Provide senior managers with feedback and advice based on market and customer trends.
Develop and maintain referral networks that include attorneys, realtors, developers, and financial advisors.
Manage or coach the management of banker prospect pipelines from bank sources, courthouse lists, prospect referrals, and prospect lists.
Assist the Director of Business Banking with developing and implementing department and market strategy and management.
Ensure project and department milestones and goals are met.
Respond to customer questions and resolve customer problems.
Maintain good working relationships with bank employees.
Assume additional responsibilities as required.