Personal Banking - Small Business Banking Leader

NBH Bank•Greenwood Village, CO

3d•$145,750 - $185,500

About The Position

The Small Business Banking Leader develops, implements, and executes the Bank’s small business banking strategy within its banking center network. The role is the primary liaison between Personal Banking and partners across Credit, Product Management, Treasury Management, Merchant Services, Learning & Development, and other business functions, coordinating a seamless experience for associates serving small business clients. The leader establishes strategies that help banking centers acquire, deepen, and retain small business relationships and expand lending, deposits, treasury management, merchant services, and referrals. In partnership with regional and market leaders, the role supports consistent execution of initiatives and achievement of growth objectives. As a player-coach, the leader develops frontline capabilities through coaching, training, inspection, and performance tracking, while promoting accountability and continuous improvement. The Bank describes its culture as grounded in relationships, fairness, and simplicity, and highlights its commitment to equity, diversity, inclusion, and the communities it serves. The position offers flexible scheduling and an opportunity to work remotely as business needs allow. Overtime may be required to the extent necessary, typically no more than 5%.

Requirements

Bachelor’s degree in Business Administration, Finance, or a related field, or an equivalent combination of education and work experience.
At least 5 years of banking experience.
At least 5 years of successful business development experience.
At least 3 years of successful commercial or small business lending experience.
Demonstrated leadership, coaching, and training experience.

Nice To Haves

At least 5 years of successful commercial or small business lending experience.
At least 7 years of banking experience.
Completion of a bank training or formal credit-training program.
Expertise in small business lending, deposits, treasury management, and merchant services.
Strong partnership and influencing skills across multiple business lines.
Excellent presentation, facilitation, and coaching abilities.
Experience developing and implementing sales strategies.
Strong analytical and performance management capabilities.

Responsibilities

Develop and execute the small business banking strategy for the banking center network.
Establish processes and sales disciplines that support the acquisition and retention of small business clients.
Identify market opportunities and recommend initiatives to increase market share and wallet share in the small business segment.
Create annual and quarterly objectives aligned with the Bank’s growth goals.
Serve as the primary liaison between Personal Banking and partners including Credit, Treasury Management, Merchant Services, Product, Risk, Compliance, Operations, and Learning & Development.
Collaborate with business partners to streamline processes for frontline associates serving small business clients.
Partner with regional and market leaders to integrate small business strategies into local market plans and align initiatives with overall Bank objectives.
Coach, train, and develop regional, market, and banking center leaders on small business strategies and sales processes.
Build and deliver training programs covering small business products, lending, treasury management, and merchant services.
Track and inspect performance against goals and key performance indicators; use reporting and analytics to identify opportunities, trends, and areas needing additional focus.
Conduct regular reviews to support consistent execution of small business sales and service standards.
Partner with banking centers on complex business opportunities and key client relationships.
Support prospecting and referral strategies that generate new business relationships.
Help associates identify opportunities for business lending, deposits, treasury management, merchant services, and consumer products.
Promote the Bank’s image through community involvement and business development activities.
Maintain a strong understanding of small business lending practices and credit administration.
Partner with credit teams to support sound underwriting and risk management practices.
Ensure strategies and processes align with regulatory and compliance standards.