Manager, Project Management - Global Payment Network PMO

Capital One • McLean, VA

4d • $138,100 - $189,200

About The Position

The Project Manager will sit within the Global Payment Network (GPN) PMO and support Digital Programs and Projects. The role is responsible for full-lifecycle delivery of Digital Platform projects, which may include domestic and international eCommerce and tokenization work. It partners closely with product peers, technology partners, and operations and process teams to coordinate delivery across functions and lines of business.

The manager owns initiatives from the Manage phase onward, including handoff from Portfolio Management, requirements completion, governance, execution tracking, stakeholder communications, and delivery reporting. The role also manages complex technical dependencies, supports PMO routines and standards, troubleshoots Jira reporting and access issues, and uses execution learnings to improve future programs and projects.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of Project Management experience.

Nice To Haves

• Master’s degree or advanced certifications such as CSM, CPO, or SAFE.
• 4+ years of experience as a Project Manager.
• 2+ years of experience in Program, Portfolio, or Product Management.
• 2+ years of experience in Financial Services.
• 2+ years of experience in the Consumer Credit Card industry.

Responsibilities

• Manage multiple program and project deliveries affecting Digital Platforms, including new partner launches, network improvements, and priorities.
• Coordinate full program engagement and delivery, including discovery and portfolio tracking, project tracking and execution, governance, and delivery activities.
• Own end-to-end management of initiatives from the Manage phase onward, ensuring a seamless handoff from Portfolio Management and that requirements are met.
• Monitor and manage critical paths, plan contingencies, facilitate scope changes, and control resource expenditure in collaboration with all levels of the organization.
• Manage program communications and stakeholder engagement, report on program and feature delivery progress, and handle escalations and impediment resolution.
• Identify insights and improvements for future programs and projects based on execution learnings.
• Build and maintain trusted relationships with partner teams across the Network to stay informed about strategies and work in progress.
• Lead management of complex technical interdependencies, coordinate cross-functional delivery teams, and proactively mitigate execution risks to support seamless deployment.
• Facilitate PMO routines, including S3 status huddles, decision forums, and leadership reviews, and drive adherence to standard artifact templates for transparency and regulatory compliance.
• Identify Jira tagging and reporting issues and work with product teams to troubleshoot access, data entry, and reconciliation.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager