Director, Project Management- Global Payment Network
About The Position
Capital One is hiring a Director of Project Management to lead Transaction Processing Network documentation strategy and transformation. The role will modernize technical specifications into a dynamic, queryable, AI-enabled ecosystem, helping internal and external participants understand and implement technical changes across Transaction Processing platforms. It will bridge technical specifications and actionable intelligence while supporting well-managed, automated, resilient, and intelligent systems. The director will define a multi-year roadmap for modernizing the Network Specifications ecosystem, transition the team toward documentation as code, and leverage generative AI to automate content generation, validation, and accessibility. In partnership with the GPN AI Program, the role will integrate LLMs and agentic workflows into the documentation lifecycle and develop tools that provide real-time consultative support. The director will oversee migration of legacy manuals into structured, AI-ready formats and implement validation mechanisms to maintain accuracy. The role also partners with Network Policy to align technical documentation with evolving business regulations and establish a queryable, AI-ready source of truth for network compliance and technical specifications. It drives organizational alignment with Network Product & Platforms objectives and the long-term goals of Transaction Processing. The director will build and mentor a high-performing team, fostering technical excellence, process optimization, and AI literacy, and enabling associates to serve as strategic consultants.
Requirements
- Bachelor’s degree or military experience.
- At least 5 years of Project Management experience.
- At least 3 years of People Management experience.
Nice To Haves
- 7 or more years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech.
- 5 or more years of People Management experience, with a proven record of leading teams through significant change or digital transformation.
- Deep understanding of modern documentation frameworks and experience with AI/LLM integration in an enterprise environment.
- Exceptional influencing skills and ability to articulate technical strategy to senior leadership and align cross-functional teams around a common vision.
- PMP, Lean, Agile, or Six Sigma certifications.
Responsibilities
- Define the multi-year roadmap for modernizing the Transaction Processing Network Specifications ecosystem.
- Transition the team from traditional technical writing to documentation as code, using generative AI to automate content generation, validation, and accessibility.
- Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle.
- Design AI-enabled systems that ingest technical specifications and provide real-time consultative support to internal and external partners.
- Oversee migration of legacy manuals to structured, AI-ready data formats and implement mechanisms to validate specification accuracy.
- Partner with Network Policy to align technical documentation with evolving business regulations and translate modernized rules into queryable, AI-ready technical standards.
- Establish a single source of truth for network compliance and technical specifications.
- Align the documentation strategy with Network Product & Platforms objectives and the long-term goals of the Transaction Processing organization.
- Partner with Network Policy to test, develop, and deploy AI-driven interfaces that let developers and stakeholders consult documentation conversationally.
- Build and mentor a high-performing team, fostering technical excellence, process optimization, and AI literacy.
- Enable team members to act as strategic consultants for the broader organization.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
