Director, Project Management- Global Payment Network

Capital One • McLean, VA

1d

About The Position

The Director of Transaction Processing Network Documentation leads the strategy and modernization of Capital One’s Transaction Processing Network Specifications ecosystem. The role transforms technical specifications into a dynamic, queryable, AI-enabled resource that helps internal and external participants understand and implement technical changes. It is responsible for keeping the organization well managed through automated, resilient, and intelligent systems.

The Director will develop a multi-year roadmap for modernizing network specifications, transition the team toward documentation as code, and use Generative AI to automate content generation, validation, and accessibility. In partnership with the GPN AI Program, the role integrates LLMs and agentic workflows into the documentation lifecycle and designs AI tools that provide consultative, real-time support. The Director also oversees migration of legacy manuals to structured, AI-ready formats and establishes validation mechanisms to maintain accuracy.

Working closely with Network Policy, the Director aligns technical documentation with evolving business regulations and translates modernized rules into queryable, AI-ready technical standards. The role drives alignment with Network Product & Platforms objectives and the long-term goals of the Transaction Processing organization, and partners on AI-driven interfaces that let developers and stakeholders ask questions of documentation. The Director builds and mentors a high-performing team, fostering technical excellence, process optimization, and AI literacy, while enabling team members to serve as strategic consultants.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of Project Management experience.
• At least 3 years of People Management experience.

Nice To Haves

• 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech.
• 5+ years of People Management experience, with a proven track record of leading teams through significant change or digital transformation.
• Deep understanding of modern documentation frameworks and experience with AI/LLM integration in an enterprise environment.
• Exceptional influencing skills, including the ability to articulate technical strategy to senior leadership and align cross-functional teams around a common vision.
• PMP, Lean, Agile, or Six Sigma certifications.

Responsibilities

• Define the multi-year roadmap for modernizing the Transaction Processing Network Specifications ecosystem.
• Transition the team from traditional technical writing to documentation as code, using Generative AI to automate content generation, validation, and accessibility.
• Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle.
• Design systems that use AI tools to ingest technical specifications and provide real-time consultative support to internal and external partners.
• Oversee migration of legacy manuals to structured, AI-ready data formats and implement validation mechanisms for technical specifications.
• Partner with Network Policy to align technical documentation with evolving business regulations and translate modernized rules into queryable, AI-ready technical standards.
• Ensure a single source of truth for network compliance and technical specifications.
• Drive organizational alignment so the documentation strategy supports Network Product & Platforms objectives and the long-term goals of the Transaction Processing organization.
• Partner with Network Policy to test, develop, and deploy AI-driven interfaces that let developers and stakeholders interact with documentation conversationally.
• Build and mentor a high-performing team; foster technical excellence, process optimization, and AI literacy; and enable team members to act as strategic consultants.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director