Manager, Program Management
About The Position
The Manager, Program Management manages key aspects of client relationships and supports the implementation of messaging solutions to grow business across ConnectiveRx accounts. The role serves as a day-to-day client contact, requiring a strong understanding of internal end-to-end processes and solutions. It contributes to new business opportunities through Request for Proposals (RFPs), contracting, and Statements of Work (SOWs), and develops client communications and presentations. The position coordinates program setup with clients and internal teams, monitors and reports program performance, and prepares account updates, reporting, and invoicing. It gathers information from internal resources, analyzes financial and performance reporting, and recommends actionable steps for clients or ConnectiveRx. The role also contributes to account management strategy, sales planning, revenue growth, and process or service improvement. The posted salary range is USD $72,500 to $106,000 per year. Compensation may include a bonus or commissions. ConnectiveRx offers medical, dental, vision, life, and disability insurance; participation in a 401(k) plan with employer contributions where applicable; flexible paid time off for exempt employees; eight standard company holidays; and three floating holidays annually.
Requirements
- Bachelor’s degree or equivalent experience.
- 3–5 years of account management with client relationship management responsibility, or related sales experience in the life sciences or related healthcare service provider industry.
- Strong knowledge of and ability to complete Requests for Proposals (RFPs).
- Strong knowledge of contracting processes and ability to route Statements of Work (SOWs), Purchase Orders (POs), Insertion Orders (IOs), and similar documents.
- Broad knowledge of target marketing, preferably in healthcare-related affordability products, services, and client brand strategy.
- Working knowledge of the Med Legal Review (MLR) process.
- Excellent verbal and written communication skills.
- Intermediate to expert proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams.
- Excellent organizational and time management skills.
- Proactive, results-driven, and self-motivated.
- Ability to prioritize deliverables across time zones and multiple geographies and manage time to ensure critical items are resolved.
Responsibilities
- Manage responsive, day-to-day direct client contact by answering requests or initiating contact to support excellent execution and delivery of ConnectiveRx solutions.
- Develop client-facing communications, including marketing and sales representations and account status updates.
- Complete RFPs and SOWs with guidance from the Business Development executive; gather information from internal resources and ensure appropriate review and approval.
- Provide input into the annual renewal process.
- Coordinate program setup with internal teams and clients, and monitor and report program performance.
- Develop and share account activity and status updates, reporting, and invoicing.
- Develop and run enterprise-level financial and performance reports for client and internal needs; analyze results and recommend actionable steps.
- Contribute to account management strategy and recommend sales planning, revenue growth, and process or service improvements based on client relationships, competitive context, and analytics.
- Perform other duties as assigned.
Benefits
- Bonus or commissions opportunity
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan with employer contributions where applicable
- Flexible paid time off for exempt employees
- Eight standard company holidays annually
- Three floating holidays annually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
