Manager, Premium Service | TB Rays

ASM Global•Tampa, FL

3d•Onsite

About The Position

The Manager, Premium Service is responsible for onboarding and continuously servicing suite and premium hospitality purchasers for the Tampa Bay Rays’ new ballpark. The role also develops and executes efficient processes for ballpark partnerships. The Manager works closely with the premium sales and partnership teams under the guidance of the Director of Premium Client Service. The Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, with an opening targeted for 2029. The ballpark is part of the Champions Quarter mixed-use district and will feature 11,500 premium seats. The position requires regular on-site presence to support the project launch, client partnerships, team leadership, and venue activities. Work hours may include nights, weekends, holidays, and event-based schedules as business needs require. The position offers competitive pay based on experience, skills, and qualifications, and may be eligible for an incentive. The compensation package includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Requirements

Bachelor’s degree or equivalent education and experience.
4–6 years of experience in the sports and live events industry and/or premium service.
Excellent communication, organizational, and time-management skills, with an emphasis on managing tasks and meeting deadlines.
Ability to work flexible hours, including nights, weekends, and holidays as required.
Highly motivated self-starter with strategic thinking and personal leadership skills.
Strong problem-solving skills and creativity.
Ability to work effectively with other team members.
Bachelor’s degree.
3–4 years of sales experience.
Previous sales management experience.

Nice To Haves

Prior sales experience in the sports and entertainment industry is preferred.
Experience overseeing a sales staff at the professional or collegiate sports level is preferred.

Responsibilities

Manage premium customer service platforms, including benefits, amenities, contract execution, and payment processing.
Develop and execute strategies to increase client engagement before the ballpark opens.
Support the sales team by developing, updating, organizing, and managing sales collateral.
Assist with creating and coordinating special events for premium client members and corporate prospects to support new business development.
Maintain accurate, detailed records of current clients and prospects in the CRM system.
Assist with the development and creative process for client and partner gifts and engagement.
Prepare luxury suite agreements and templates as needed.
Build positive relationships with current and prospective clients through in-person meetings, phone calls, and written correspondence; anticipate client needs and communicate effectively to exceed them.
Attend most games and other events to engage with suite owners and partners.
Participate in other assigned projects supporting suite sales and partnership sales departmental objectives.