Manager, Premium Service | TB Rays

Legends Global•Tampa, FL

1d•Onsite

About The Position

The Manager, Premium Service is responsible for onboarding and continuously servicing suite and premium hospitality purchasers for the Tampa Bay Rays’ new ballpark. The role also supports efficient processes for developing ballpark partnerships and works closely with premium sales and partnership teams under the guidance of the Director, Premium Client Service. The Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. The project is part of the Champions Quarter mixed-use district and includes 11,500 premium seats. The role requires regular on-site presence and work during traditional and non-traditional hours, including event-based schedules, as business needs require.

Requirements

Bachelor’s degree or equivalent education and experience.
Four to six years of experience in the sports and live events industry and/or premium service.
Excellent communication, organizational, and time management skills, with an emphasis on task management and meeting deadlines.
Ability to work flexible hours, including nights, weekends, and holidays as required.
Strong motivation, self-direction, strategic thinking, and personal leadership skills.
Strong problem-solving skills and general creativity.
Ability to work well with other team members.
Three to four years of sales experience.
Previous sales management experience.

Nice To Haves

Prior experience selling in the sports and entertainment industry.
Prior experience overseeing a sales staff at a professional or collegiate sports level.

Responsibilities

Manage premium customer service platforms, including benefits, amenities, contract execution, and payment processing.
Develop and execute strategies to increase client engagement before the ballpark opens.
Support the sales team by developing, updating, organizing, and managing sales collateral.
Assist with creating and coordinating special events for premium client members and corporate prospects to support new business development.
Maintain accurate and detailed records of current clients and prospects in the CRM system.
Assist with the development and creative process for client and partner gifting and engagement.
Prepare luxury suite agreements and templates as necessary.
Build positive relationships with current and prospective clients through in-person meetings, phone calls, and written correspondence.
Anticipate client needs and maintain effective communication to ensure those needs are exceeded.
Attend most games and other events to engage with suite owners and partners.
Participate in other projects as assigned to support suite sales and partnership sales departmental objectives.