HVAC TB Service Manager

Johnson Controls•Denver, CO

2d•$94,300 - $142,000

About The Position

Responsible for service customer account leadership, including labor and material growth and execution of the service business for the team’s customer base. The role drives team profitability and productivity, develops customer relationships and satisfaction, and oversees employee development, retention, and safety program compliance. The manager oversees account profitability and service delivery, including Planned Services Agreements, labor and materials work, and warranty-related customer issues. The role also manages fleet and tool inventory, service team staffing and performance, budgeting and forecasting, accounts payable and receivable, hiring and training, and compliance with safety programs.

Requirements

Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service delivery environment.
Ability to prioritize team work activities, manage scheduling, and lead a diverse team.
Strong interpersonal, customer service, and negotiating skills.
Demonstrated written and verbal communication competence.
Basic financial accounting experience.
Proficiency with Microsoft Office products and a basic Windows environment.

Nice To Haves

Diploma in Electronic or Mechanical Systems.
Two years of prior experience in the HVAC or building controls industry.
Five or more years in a service management role directing a similar service delivery team.

Responsibilities

Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and labor and materials work.
Drive labor and materials growth through technicians and team leads.
Lead execution of assigned service business, including warranty-related customer issues.
Procure and maintain fleet and tools inventory.
Ensure consistent service delivery through supervision and audits of technicians, customer service agents, and others involved in service delivery.
Review and approve all labor and materials quotations.
Manage budgeting, forecasting, accounts payable, and accounts receivable.
Maintain appropriate staffing levels for existing and new business needs.
Hire, train, and transition new employees; manage day-to-day service team performance and conduct formal performance reviews.
Oversee employee development and retention.
Ensure safety performance and compliance with safety programs.
Develop customer relationships and support customer satisfaction.