Manager, Practice Operations - Cardiovascular

St. Luke's University Health Network•East Stroudsburg, PA

About The Position

The Manager, Practice Operations leads and manages assigned practices to ensure successful operations, effective execution of operational workflows, patient experiences consistent with SLPG standards, and an engaged practice operations team. The role oversees employees and day-to-day practice readiness, coordinates with organizational and centralized functions, addresses escalated issues, and supports financial and operational performance. The manager uses organizational performance tools to identify improvement opportunities and implements strategies through a multidisciplinary, team-based approach.

Requirements

At least 2 years of medical office or practice operations experience, including at least 1 year in a healthcare setting.
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance.
Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards.
Strong business acumen.
Skilled in all forms of communication.
Ability to develop oneself and others.
Leadership presence and emotional intelligence; presents as a composed and competent leader.
Quality-focused.
Patient- and customer-service focused.
Ability to share a compelling strategy that inspires others.

Nice To Haves

Bachelor’s degree in health, business, or a related field preferred.

Responsibilities

Perform leadership and managerial functions across the employee life cycle for direct reports, including hiring, onboarding and orientation, performance management, coaching and development, and recognition.
Ensure operational readiness for clinical and administrative operations, including employee schedules, supply inventory, office equipment and furnishings, cleanliness, daily huddles, time-management systems, and Point of Care licensing.
Manage practice operations, workflow execution, employee collaboration, and the overall patient experience.
Partner with organizational functions, including Billing/Coding, Facilities/Property Management, Hospital Entity departments, and the Access Center, to coordinate effective practice operations.
Collaborate with Access Center operations and centralized functions such as POD and Capacity Management to support seamless operations and optimal patient and employee experiences.
Serve as an escalation point and address critical operational, technological, patient, and employee issues.
Achieve expected practice financial performance through expense management, efficient resource utilization, volume growth, and financial management best practices.
Use organizational tools to monitor practice performance, identify improvement opportunities, and develop and implement improvement strategies with a multidisciplinary team.
Use practice leads, when applicable, to support oversight of practice workflows and processes.
Ensure adherence to policies, procedures, and SLPG Access Governance Principles.
Perform other duties as assigned.