Manager, Partner Growth

Cardless•San Francisco, CA

3d•$122,000 - $155,000•Onsite

About The Position

Cardless is hiring a Manager of Partner Growth to own relationships with its live brand partners and grow the value of their credit card programs. The role serves as the primary point of contact for partner accounts, including Coinbase and Bilt, and is accountable for relationship health, program performance, issue resolution, and identifying expansion opportunities. It reports to the Chief Business Officer of Cardless. This is a hands-on individual-contributor role. The manager represents partners internally, coordinating with product, support, operations, engineering, and compliance to resolve issues and ensure partners receive timely, accurate answers. The role is evaluated on portfolio retention, the speed and quality of issue resolution, and growth within existing accounts. The person hired will be Cardless’s first dedicated hire focused entirely on growing existing partner portfolios and will help establish the company’s approach to partner growth.

Requirements

5–10 years of experience in business development, partnerships, sales, or account management, with meaningful exposure to financial services.
Demonstrated track record of cultivating and growing major enterprise partnerships through significant new milestones, processes, and top-line revenue.
Payments expertise, including working knowledge of schemes, payments risk and fraud, and other payments fundamentals.
Meaningful financial-services experience, including exposure to banking, cards, or payments.
Understanding of card-program economics, participants, contract structures, and regulatory context sufficient for commercial discussions with partner finance or operations leaders.
Ability to manage long-term partner relationships, maintain portfolio discipline, communicate effectively with senior executives, and coordinate cross-functional issue resolution.
Ability to prioritize independently across accounts and exercise sound judgment without activity-level management.
Willingness to work in-office in San Francisco; the posting says the role is not suitable for candidates requiring remote or hybrid arrangements.

Nice To Haves

Experience at a bank, card issuer, or payment network.

Responsibilities

Serve as the primary point of contact for every partner in the assigned portfolio and build long-term relationships with partner operators and executives.
Understand each partner’s business goals, internal dynamics, and definition of success.
Represent partner needs internally and ensure product, support, and leadership understand account requirements.
Track program performance, including activation, spend, and retention, and identify the levers that can improve results.
Identify and pitch expansion opportunities within existing accounts, including new features, segments, and use cases.
Advise partners on program opportunities using data and patterns from across the Cardless portfolio.
Work with product and business teams to align roadmap priorities with the needs of live partners.
Own issue triage and resolution, coordinating with product, support, engineering, and compliance until issues are closed.
Assess issue urgency and communicate clearly with partners about what happened, what Cardless is doing, and what to expect.
Run regular, data-grounded business reviews with each partner.
Maintain a current view of portfolio health and flag risks early.
Maintain CRM, account plans, and escalation logs to support repeatable and scalable account management.
Report to leadership on portfolio health, growth opportunities, and operational issues.