Manager, Outbound Sales

Living Well Nutraceuticals • Dallas, TX

15h • Remote

About The Position

Living Well Nutraceuticals is seeking a hands-on sales leader to manage a fully remote team of Value-Added Sales representatives who contact existing customers by phone and text. The Manager, Outbound Sales owns the team’s revenue target and is responsible for the pipeline, margin, coaching, offer strategy, commission plan, and building and developing the team. The immediate focus is improving operational performance, including coverage, abandon rate, and consistent representative output, followed by measurable revenue growth. The role has authority to set schedules, shape offers, and hold the team accountable to targets. It reports to the Sr. Manager, Customer Success and is based remotely in Texas.

The Manager oversees monthly sales, gross profit, and net revenue targets against the company’s margin floor, as well as weekly performance and forecast reporting. The role leads outbound growth, reactivation, offer development, sales processes, queue coverage, compliance, and representative performance. It also contributes to establishing a wholesale channel in 2027. The position requires daily engagement with the team, dialer, and performance reporting in a lean organization.

The position is full-time and exempt. Compensation is a base salary of $77,000–$87,000 plus a performance-based variable incentive tied to team revenue and margin results. The role is remote with a flexible schedule and requires Texas residency, U.S. work authorization as a W2 employee, and a quiet, dedicated home workspace with reliable high-speed internet.

Requirements

• Five or more years leading a phone-based sales team in a remote or virtual contact-center environment, with a documented record of owning and growing a revenue target.
• Direct-to-consumer phone sales experience in a DTC, direct-response, or subscription business, with an understanding of how conversion affects average order value, lifetime value, and margin.
• Experience selling or leading sales into businesses, such as wholesale, distribution, retail accounts, or practitioner channels.
• Demonstrated success expanding a team, including hiring, ramping, and building a feeder or rehire pipeline.
• Experience managing gross profit per call, contribution margin, and refund and chargeback rates, not solely top-line revenue.
• A coaching approach grounded in call observation and direct feedback; ability to communicate expectations clearly and develop representatives to sell consultatively.
• A record of meeting targets without pressure tactics and the judgment to identify and stop sales behavior that does not meet company standards.
• Hands-on proficiency with dialer and telephony platforms, call-recording and quality-assurance tools, SMS outreach, and CRM or contact-center systems.
• Strong Excel or Google Sheets skills for building scorecards and forecasts.
• Experience administering sales commission plans and managing pay cycles accurately.
• Working knowledge of TCPA and telemarketing regulations, do-not-call compliance, and FTC and DSHEA guidance governing dietary supplement claims.
• Authorization to work in the United States as a W2 employee, Texas residency, and a quiet, dedicated home workspace with reliable high-speed internet.

Nice To Haves

• Health, wellness, or dietary supplement industry experience.
• Free-trial or continuity business model experience.
• Experience designing sales commission plans.
• HubSpot, Aircall, or UltraCart experience.
• Bachelor’s degree in business or a related field.

Responsibilities

• Own monthly team sales, gross profit, and net revenue targets while managing to the company’s margin floor.
• Provide leadership with a concise, reliable weekly performance and forecast view using UltraCart initially and HubSpot and Aircall as those platforms are adopted.
• Administer the commission plan, ensure accurate and timely payouts, and clearly communicate results to the team.
• Reduce abandon rates, stabilize queue coverage, and bring representatives to consistent, fully ramped production.
• Manage shift structure, coverage, and schedule adherence across outbound and inbound sales queues.
• Maintain floor-level compliance with approved claims language, do-not-call handling, required disclosures, and call-recording practices.
• Expand books of business through outbound outreach, reactivation, and program offers while keeping refunds and chargebacks within policy.
• Develop a shared customer-contact standard with Marketing to prevent over-contact across phone, SMS, and email.
• Build the outbound engine, including lead lists and segmentation, dialer campaigns, call cadences, and SMS follow-up, in partnership with Marketing and Lifecycle.
• Develop the offer playbook, call scripts, objection handling, and reference materials.
• Manage daily team KPIs, including dials, contacts, talk time, conversion, revenue per call, average order value, gross profit per call, program and subscription adoption, coupon usage, and refunds.
• Coach representatives through daily live and recorded call reviews, escalation and closing support, documented coaching logs, and weekly one-on-ones.
• Establish a remote-team cadence of daily huddles, Slack communication, weekly team meetings, and recognition.
• Recruit, onboard, and ramp representatives, including developing a Coordinator feeder and rehire pipeline; manage performance and corrective action as needed.
• Contribute to the design of the company’s 2027 wholesale channel.

Benefits

• Competitive base salary plus an uncapped, performance-based variable incentive plan tied to team revenue and margin results.
• Remote position with a flexible schedule.
• Medical, dental, and vision insurance.
• 401(k) with a 3.5% company match.
• Life and disability insurance.
• Flexible PTO.
• Discounts on Living Well Nutraceuticals products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed