Outbound Sales Supervisor

United Rentals•Charlotte, NC

1d•Onsite

About The Position

United Rentals is hiring an Outbound Sales Supervisor to lead and develop sales teams responsible for rental revenue, used equipment sales, customer outreach, and growth across assigned markets. Depending on the team assignment, the supervisor oversees Sales Associates in the Sales Development Program or Customer Outbound Sales Representatives and Business Development Representatives. The role combines sales leadership, coaching, talent development, operational oversight, and a focus on customer experience and long-term relationships. The supervisor guides employees in prospecting, account management, consultative and value-based selling, and objection handling. They monitor performance, provide feedback and individualized development plans, support promotion and career development, and help resolve staff issues through established escalation processes. The role also includes coordinating training, ensuring compliance, reviewing productivity and sales results, and aligning team activity with organizational growth strategies. On-site presence five days per week is expected to support a team that works in the office four days per week. Occasional travel may be needed.

Requirements

High school diploma required for the Sales Development Program assignment.
At least two years of supervisory and leadership experience required for the Sales Development Program assignment.
At least five years of industry experience or on-the-job and in-house training for the Outbound Sales Team assignment.
Ability to effectively plan, organize, communicate, and delegate.
Effective leadership, motivation, and organization skills.
Sales management skills.
Strong interpersonal skills, particularly in coaching.
Excellent written, verbal, facilitation, information-relaying, and presentation skills.
Good communication and math skills, including abstract reasoning.
Problem-solving skills and ability to multitask.
Ability to plan and organize time.
Computer skills, including MS Suite and SalesForce.com; working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment.
Equipment knowledge.
Valid driver's license with an acceptable driving record.
Strict adherence to the code of business conduct.
Flexibility to work any required hours and ability to work under minimal supervision.
Ability to be on-site five days per week.

Nice To Haves

Bachelor's degree.
Basic knowledge of construction rental equipment or a related industry.
Two to three years of leadership experience managing a team of 15 or more employees.

Responsibilities

Supervise, train, mentor, and develop sales professionals and representatives.
Coach employees to improve sales performance, communication, prospecting, objection handling, value-based selling, and customer engagement.
Observe calls, provide actionable feedback, and coach to quality standards.
Create individualized development plans and guide employees through career development and promotion pathways.
Lead the team in meeting sales objectives, driving rental revenue and used equipment sales, and growing active customers and year-over-year rental revenue.
Facilitate ongoing sales-skills training, including prospecting, sequencing, gatekeeper strategies, and objection management.
Monitor administrative and operational activities, including phone service levels, personnel hours, breaks, lunches, and arrival times.
Schedule personnel for certain field visits, order supplies, and maintain current time and attendance records.
Help resolve staff issues and escalate matters to the Sales Manager or through established processes when necessary.
Ensure employees complete required training and comply with department procedures, corporate policies, government regulations, and business conduct requirements.
Participate in interviewing and onboarding new Sales Associates.
Collect and report monthly department statistics and help define and evaluate team productivity.
Provide feedback to the Sales Manager and/or Program Director about employees' promotability.
Support process improvement efforts using SalesForce.com and other industry tools.
Align team activities with organizational growth strategies and market priorities.
Maintain an accessible on-site leadership presence five days per week.