Manager, Operations - Night Shift

Macy's • Goodyear, AZ

8d • $67,600 - $112,600

About The Position

The Manager, Operations facilitates day-to-day labor planning and wave coordination for an assigned shift and manages daily activities to achieve facility and organizational goals. The role also performs related duties, special projects, and assignments as required.

Requirements

• Strong leadership skills, including the ability to coach, mentor, and foster a customer-focused work culture.
• Expertise in developing and executing short- and long-term strategies to drive operational efficiency.
• Proficiency in distribution management, process optimization, and inventory control.
• Ability to analyze work processes, solve problems, and make sound decisions in complex, fast-paced environments.
• Knowledge of safety standards and ability to enforce compliance while maintaining a safe work environment.
• Excellent verbal and written communication skills, with an emphasis on clear, continuous, collaborative interaction.
• Technical proficiency with Microsoft Office and IT systems related to warehouse management and operational improvements.
• Ability to recognize issues, develop solutions, and manage multiple processes simultaneously.
• Bachelor’s degree or equivalent work experience in a related field.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to meet the physical demands of the position, including heavy lifting, constant movement, standing and reaching; standing for at least two consecutive hours; lifting at least 50 lbs.; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Manage shift wave planning to meet or exceed goals and targets, while coaching and counseling direct reports.
• Generate reports for management.
• Ensure departments meet or exceed performance requirements in safety, cost control, quality, processing standards, flexibility, reliability, customer service, and plan execution.
• Prepare and deliver presentations to the retail division and senior management as needed.
• Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and operational efficiency.
• Continuously analyze work processes, identify opportunities for optimization, and implement improvements.
• Develop and foster a work culture committed to superior customer service.
• Establish and maintain procedures and metrics to meet customer service satisfaction goals.
• Oversee all aspects of inventory control.
• Drive and manage organizational change to support growth.
• Review analyses of activities, costs, operations, and forecasts to evaluate progress toward department goals and objectives.
• Develop training programs and ensure staff understanding and compliance.
• Provide a safe work environment by developing and enforcing safe work practices and ensuring compliance with AOSE and safety programs.
• Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
• Collaborate with IT to refine systems that improve operations, productivity, and service levels.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager