Manager, Operations - Night Shift

Macy's•Goodyear, AZ

About The Position

The Manager, Operations facilitates day-to-day labor planning and wave coordination for an assigned shift, managing daily activities to help achieve facility and organizational goals. The role oversees operational performance, inventory control, staff development, safety, customer service, and process improvement, and may include other related duties, special projects, or assignments as required.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
Strong leadership skills, including the ability to coach and mentor and foster a customer-focused work culture.
Expertise in developing and executing strategies to improve operational efficiency.
Proficiency in distribution management, process optimization, and inventory control.
Ability to analyze work processes, solve problems, and make sound decisions in complex, fast-paced environments.
Knowledge of safety standards and ability to enforce compliance and maintain a safe work environment.
Excellent verbal and written communication skills, with clear, continuous, and collaborative interaction.
Proficiency with Microsoft Office and IT systems related to warehouse management and operational improvements.
Ability to recognize issues, develop solutions, and manage multiple processes simultaneously.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting, constant moving, standing, and reaching; stand for at least two consecutive hours; lift at least 50 lbs.; stoop, kneel, crouch, and climb ladders; and possibly reach above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Manage shift wave planning to meet or exceed goals and targets, while coaching and counseling direct reports.
Generate reports for management and prepare and deliver presentations to the retail division and senior management as needed.
Ensure departments meet or exceed requirements for safety, cost control, quality, processing standards, flexibility, reliability, customer service, and plan execution.
Identify, develop, and implement short- and long-term strategies to improve profitability, productivity, and operational efficiency.
Continuously analyze work processes, identify opportunities for optimization, and implement improvements.
Develop a work culture committed to superior customer service, and establish procedures and metrics to meet customer satisfaction goals.
Oversee all aspects of inventory control.
Drive and manage organizational change to support growth.
Review analyses of activities, costs, operations, and forecasts to evaluate progress toward department goals and objectives.
Develop training programs and ensure staff understanding and compliance.
Promote a safe work environment by developing and enforcing safe work practices and ensuring compliance with AOSE and safety programs.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Collaborate with IT to refine systems that improve operations, productivity, and service levels.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.