Manager, Operations

US Heart & Vascular•Sugar Land, TX

1d•Onsite

About The Position

US Heart and Vascular is hiring an Operations Manager for Houston Cardiovascular Associates in Sugar Land, Texas. Under the direction of the Regional President, the role develops, administers, directs, and coordinates business operations and effective processes for each clinic. The Operations Manager provides direction and ongoing support for company policies and procedures, oversees assigned staff, and regularly travels to clinics to support clinic management and maintain positive relations between clinics and physicians. The position works with clinic and corporate teams to improve billing, collections, cash flow, accounts receivable, staff productivity, and clinic financial performance. It also supports clinic onboarding and affiliate transitions, identifies and implements operational improvements and training, and fosters a safe, professional, and collaborative workplace. The role is full time, based in Sugar Land, Texas, with a Monday–Friday schedule, day shift, and travel of up to 25%.

Requirements

Bachelor’s degree in health administration, business administration, or a closely related field.
Ten years of supervisory or management experience in a physician practice management environment.
Experience working in an electronic practice management (EPM) environment, including troubleshooting and resolving clinic-level issues.
Ability to quickly establish business relationships and build and maintain them with peers, staff, and physicians based on trust and respect.
If driving for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.

Nice To Haves

Multi-site management experience, preferably in a specialty practice and/or cardiology.
Experience working in a private-equity-backed environment.
Master’s degree in health administration or business administration.

Responsibilities

Act as a liaison between clinic managers and staff and the Home Office to support effective billing and collections and resolve issues.
Coordinate with senior management to resolve organizational problems, including electronic practice management (EPM) troubleshooting and marketing matters.
Communicate with physicians, clinic managers, department directors, and the executive team to identify improvement opportunities and implement best-practice procedures.
Consult with peers and advise on problems affecting billing and collections as they relate to clinic operations.
With direction from the Regional President or manager, initiate timely corrective action plans in response to unfavorable results and trends.
Identify training needs and implement training delivery and follow-up processes.
Work with clinic managers and staff to develop and implement performance goals aligned with company and clinic objectives.
Monitor and improve clinic cash collections and accounts receivable in coordination with the corporate business office.
Ensure effective point-of-service processes capture the maximum dollars at the time of service.
Support office managers in staff productivity accountability, FTE management, overtime minimization, and clinic financial performance.
Analyze systems and procedures and recommend changes to improve workflow and efficiency.
Manage assigned staff, including payroll, time off, coaching, counseling, mentoring, and termination.
Facilitate communication between clinics and appropriate corporate representatives.
Assist with onboarding new clinics, implementing policies and procedures, and transitioning new affiliates, employees, and vendors.
Travel regularly to clinics to provide leadership and direction to clinic management and foster positive relations between clinics and physicians.
Maintain a safe workplace by following safety protocols, reporting hazards, and participating in required safety training.
When driving for work, ensure vehicles are operated and maintained in compliance with safety, regulatory, and company requirements.
Encourage cooperation, support team members, and resolve conflicts constructively.
Demonstrate integrity, professionalism, and respect in all interactions and follow organizational processes and policies.
Perform other duties as assigned.