Manager, Operations

MTM Transit•LaBelle, FL

1d•$47,920 - $70,000

About The Position

The Manager, Operations (Transit Operations) provides leadership for transportation operations staff and implements strategic initiatives to improve operational performance. The role oversees daily service delivery by drivers, dispatch personnel, and operational support staff, ensuring transportation services are safe, efficient, and compliant with contract requirements. The manager also serves as a liaison between the client and operations team, with a focus on safety, service quality, compliance, employee development, and customer satisfaction. The position is located in LaBelle, Florida, and is contingent on award of contract. Local and overnight travel may be required. The manager may be required to operate a company or rental vehicle in accordance with company policy and motor vehicle standards. MTM describes its benefits program as comprehensive and designed to support employee wellness. The position’s base salary range is $47,920 to $70,000; compensation may vary based on location, contract needs, skills, experience, and other relevant factors.

Requirements

Bachelor's degree in a related field or an equivalent combination of education and experience.
Minimum of five years of transit management experience.
Experience supervising employees in a transportation or service delivery environment.
Experience managing operational performance, staffing, and service delivery.
Experience conducting employee training and development activities.
Valid driver's license.
Strong leadership and employee development capabilities.
Excellent problem-solving and decision-making skills.
Ability to administer coaching, discipline, and performance management effectively.
Knowledge of safety and training procedures.
Strong client relationship management skills.
Ability to interpret operational data and performance metrics.
Familiarity with dispatch operations, map reading, and transportation systems.
Ability to maintain a high level of confidentiality.
Strong communication, organization, and time-management skills.
Candidates may be required to operate a company or rental vehicle in accordance with company policy and motor vehicle standards.

Nice To Haves

Previous management experience in paratransit, transit, or livery operations.
Experience working with senior populations and individuals with disabilities.
Experience supervising hourly employees in a passenger transportation environment.
Experience delivering classroom and behind-the-wheel training.
Knowledge of ADA, DOT, and FTA regulations.
Experience with data analytics, reporting, and operational performance management.
Knowledge of two-way radio communications and demand-response transportation operations.

Responsibilities

Provide leadership and oversight of drivers, dispatchers, and other operations personnel.
Manage daily transit operations to ensure safe, efficient, and effective service delivery.
Monitor staffing levels, attendance, scheduling, expenditures, and employee performance.
Administer coaching, corrective action, performance management, and employee development initiatives.
Conduct monthly safety meetings and reinforce company safety standards.
Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance.
Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards.
Build and maintain strong client relationships through regular communication and collaboration.
Support clients with operational updates, reporting, process improvements, and system enhancements.
Analyze operational performance metrics and identify opportunities for improvement.
Ensure compliance with contractual obligations, company policies, and applicable regulations.
Participate in startup activities, service expansions, and business growth initiatives as needed.
Perform other duties as assigned.