Manager, Operations

AdaptHealth•Warwick, RI

24d

About The Position

The Manager of Operations oversees operations within an AdaptHealth branch, providing leadership, guidance, and coordination to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The role works with company leadership, health systems, hospice partners, and community referral sources to improve patient services and may serve as site leader when on-site leadership is absent. The manager oversees branch delivery, warehouse, logistics, and respiratory operations, with appropriate clinical supervisory support as required. Responsibilities include managing logistics and inventory, maintaining compliance with applicable laws and professional standards, addressing service concerns, and working with regional and department leaders to improve the patient experience and meet operational, safety, personnel, and maintenance goals. The position also supports staff training, patient equipment problem resolution, and scheduled service visits for home respiratory equipment.

Requirements

Associate degree from an accredited college required; bachelor’s degree preferred.
Five years of experience in HME leadership required.
Valid and unrestricted driver’s license in the state of residence.
A company-conducted background check is required for all roles.
A company-conducted motor vehicle record check is required for driving roles.

Nice To Haves

Bachelor’s degree.
Relevant experience in health care, insurance customer service, claims, or billing.

Responsibilities

Comply with current government regulations and professional standards related to patient care.
Participate in ongoing educational and professional programs and review relevant literature to maintain knowledge and competency in current and developing techniques, standards, and AdaptHealth products and services.
Oversee timely and efficient branch operations, including Delivery, Warehouse, Logistics, and Respiratory staff, with appropriate clinical supervisory support as required.
Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team by providing daily direction and communication so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Promote cost-effective and timely deliveries through appropriate delivery methods and delivery management.
Manage inventory and collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
Control branch-level inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and respond accordingly.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root-cause analysis and resolve operational issues by reviewing customer service failure trends and implementing appropriate communications and improvement measures.
Maintain rapport with ordering physicians and referral sources, and communicate changes in patients’ conditions to physicians and other relevant parties through visit reports and telephone communications.
Communicate consistently with regional and department leadership about delivery resources and organizational goals and metrics for patient care, safety, personnel, and maintenance.
Work with others to ensure regular initial and ongoing training, including return demonstrations and accountability, and achieve operational and regulatory audit goals.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments for home respiratory equipment during scheduled patient visits.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.