Manager, Operations

Macy's•Martinsburg, WV

21d

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a department in a Macy’s distribution facility, managing daily activities to achieve facility and organizational goals. The role focuses on meeting or exceeding operational targets, developing high-performing teams, monitoring performance, improving processes, and ensuring effective inventory control, safety, quality, and customer service. The manager collaborates with peers and IT, communicates operational results to management, and may take on other related duties, projects, or assignments.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
Leadership, mentoring, and coaching skills.
Analytical and problem-solving skills, including the ability to analyze work processes and operational data and implement improvements.
Strong written and oral communication skills for presentations to retail division and senior management.
Interpersonal competencies including integrity, trust, adaptability, motivation, initiative, coaching, and mentoring.
Ability to be proactive, responsive, detail-oriented, and effective in a fast-paced environment.
Understanding of warehouse management, negotiation skills, and strategic and tactical planning skills.
Proficiency in problem analysis.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands; prolonged standing and walking; lifting at least 50 pounds; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Oversee a distribution department and work toward meeting or surpassing goals and targets.
Provide guidance and support to hourly colleagues and develop high-performing teams.
Generate reports on key metrics for management.
Ensure performance in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Analyze work processes, identify opportunities to optimize them, and implement improvements.
Cultivate a work culture focused on superior customer service and success.
Coordinate with peers to support clear communication and effective handoffs between shifts.
Establish and maintain procedures and metrics to achieve customer satisfaction goals.
Manage inventory control.
Review analyses of activities, costs, operations, and forecast data to assess progress toward goals and objectives.
Create a safe work environment by developing and enforcing Safe/Smart work practices and complying with safety programs.
Collaborate with IT on systems development and refinement to improve operations, productivity, and service levels.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties, projects, or assignments as required.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement