Manager, Operations

AdaptHealth•Bronx, NY

18d

About The Position

The Manager of Operations oversees the operations performed within a branch, providing leadership, guidance, and coordination to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The role collaborates with leadership, health systems, hospice partners, and community referral sources to improve patient services. The Manager may also serve as the site leader when on-site leadership is absent. The position oversees branch operations including delivery, warehouse, logistics, and respiratory staff, with appropriate clinical supervisory support as required. It manages inventory and logistics, ensures regulatory compliance and cost-effective, timely delivery, addresses service concerns, and works with regional and department leadership to improve patient experience and operational performance. The Manager also supports staff training, patient equipment problem resolution, and maintenance and assessment of home respiratory equipment.

Requirements

Associate degree from an accredited college required; bachelor’s degree preferred.
Five years of experience in HME leadership required.
Valid and unrestricted driver’s license in the state of residence.
Company-conducted background check required for all roles.
Company-conducted motor vehicle record check required for driving roles.

Nice To Haves

Bachelor’s degree preferred.
Relevant experience in health care, insurance customer services, claims, or billing preferred.

Responsibilities

Comply with current government regulations and professional standards relating to patient care.
Maintain knowledge and competency through ongoing educational and professional programs and review of professional literature on techniques, standards, and AdaptHealth products and services.
Oversee timely and efficient branch operations, including Delivery, Warehouse, Logistics, and Respiratory staff, with clinical supervisory support as required.
Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team, providing daily direction and communication so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Support cost-effective and timely delivery through appropriate delivery-management methods.
Manage inventory and collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
Control branch inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and respond appropriately.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root-cause analysis and resolve operational problems, reviewing customer-service failure trends and implementing appropriate communications and improvements.
Maintain rapport with ordering physicians and referral sources, and communicate changes in patient condition to physicians and other relevant parties through visit reports and telephone communication.
Communicate consistently with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
Work with others to ensure regular initial and ongoing training, return demonstrations, and accountability, as evidenced by operational and regulatory audit goals.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient/environmental assessments on home respiratory equipment during scheduled patient visits.
Perform other duties as assigned.
May serve as site leader in the absence of on-site leadership.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.