Manager, Operations

Maersk•Tulsa, OK

About The Position

The Operations Manager monitors all operations, including processing shipments, preparing paperwork, communicating freight status, and dispatching drivers for pickup. The manager serves as the primary interface between Pilot Freight Services, customers, sales, system operations, and vendors, providing quality customer service while meeting company policies and procedures. The role oversees warehouse operations and the Operations Department, including direct reports, and is responsible for safe operations and compliance with OSHA regulations, applicable laws, and corporate policies. The manager reviews operational performance measures and benchmarking data, analyzes processes and staffing, and develops strategies to improve operating efficiency. The position also handles freight, supports the District Manager, and is responsible for domestic station KPIs. The role manages up to six subordinate supervisors who oversee more than 50 employees across Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory, and Auditing. Supervisory duties include hiring, training, assigning and directing work, evaluating performance, addressing complaints, and resolving problems.

Requirements

At least five years of experience in Operations Management.
High school diploma or GED.
Excellent organizational and management skills.
Excellent communication and interpersonal skills.
Strong organizational and time-management skills.
Strong understanding of logistics, LTL, and/or crossdock processes and procedures.
Experience with inventory management and supply chain management.
Knowledge of transportation regulations and safety standards.
Proficiency using logistics software and systems.
Ability to read key elements of financial statements relevant to functional responsibilities.
Ability to thrive in a high-pressure environment.
Approachable and motivated.
Strong problem-solving abilities.

Nice To Haves

Operations Management experience in transportation and logistics, crossdock, and/or LTL.

Responsibilities

Handle freight using a forklift and assist the District Manager with general tasks.
Ensure safe operations and compliance with OSHA regulations, applicable laws, and corporate policies.
Train, supervise, coach, and evaluate direct reports to support communication and morale.
Review operational key performance measures and benchmarking data monthly, and implement corrective or improvement strategies as needed.
Analyze operational systems, procedures, and staffing to improve operating efficiency.
Oversee warehouse operations and supervise direct reports.
Oversee the Operations Department and its employees, including delegating duties and responsibilities.
Communicate freight status and problems to customers.
Load and off-load freight and build trucks for optimal routing.
Manage domestic station KPIs.
Direct, coordinate, and evaluate subordinate supervisors and the teams they oversee.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other duties as assigned.