Manager, Operations

Quantix SCS•Rincon, GA

18d

About The Position

The Manager, Operations, oversees the day-to-day execution of transportation and logistics operations within a terminal or assigned region. The role is responsible for service delivery, operational efficiency, safety compliance, and team leadership while aligning activities with business objectives. The manager optimizes resources, supports customer satisfaction, and drives performance across departments. The position oversees terminal or regional operations, including scheduling, dispatch, routing, and load execution; monitors operational KPIs; coordinates with maintenance, safety, and recruiting; and resolves service issues and escalations. It also leads and develops frontline supervisors, dispatchers, and support staff, engages with key customer accounts, and manages budgets, labor planning, cost controls, reporting, and compliance. The duties listed describe the general nature and level of work for this classification and are not an exhaustive list. Personnel may be required to perform other duties as needed.

Requirements

At least 5 years of experience in transportation, logistics, or operations management.
Prior supervisory or management experience in a fast-paced environment.
Strong organizational, leadership, and decision-making skills.
Effective communication and interpersonal abilities.
Proficiency in TMS, Microsoft Office Suite, and reporting tools.
Solid understanding of DOT, OSHA, and transportation regulations.
Ability to manage multiple priorities under pressure.

Nice To Haves

Experience in P&L management, scheduling, or load planning.

Responsibilities

Oversee terminal or regional operations, including scheduling, dispatch, routing, and load execution.
Ensure compliance with safety, environmental, DOT, and company regulatory standards.
Monitor KPIs such as on-time performance, utilization, cost-per-load, and asset productivity.
Coordinate with maintenance, safety, and recruiting to maintain seamless workflow.
Resolve day-to-day operational problems, service delays, and escalations in real time.
Lead and develop frontline supervisors, dispatchers, and support staff.
Conduct performance evaluations, coaching sessions, and training initiatives.
Create a culture of accountability, engagement, and high performance, and align the team with operational goals and company values.
Serve as the primary local or regional contact for key customer accounts and ensure customer expectations are met or exceeded.
Identify service issues proactively and implement corrective actions.
Partner with commercial teams to support growth and retention initiatives.
Prepare and manage terminal budgets, labor planning, and cost controls.
Analyze financial and operational reports to identify improvement opportunities.
Ensure compliance with internal policies, audits, and record-keeping standards.